Narrow search
Showing 31 - 40 of 71
Cover Image
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney; Alkire, Linda; Rayburn, Steven W. - In: The service industries journal 38 (2018) 1/2, pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Cover Image
Advanced information technology : transforming service innovation and design
Bantau, Gabriela; Rayburn, Steven W. - In: The service industries journal 36 (2016) 13/14, pp. 699-720
Persistent link: https://www.econbiz.de/10011655410
Cover Image
Development and validation of a service captivity scale
Rayburn, Steven W.; Makarem, Suzanne C.; Mohan, Mayoor; … - In: Journal of service research 27 (2024) 3, pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Cover Image
Service process design and management
Rayburn, Steven W.; Anderson, Sidney T.; Fowler, Kendra - In: The Routledge handbook of service research insights and …, (pp. 227-240). 2020
Persistent link: https://www.econbiz.de/10012238639
Cover Image
Continuous techno-training and business-to-business salesperson success : how boosting techno-efficacy enhances sales effort and performance
Rayburn, Steven W.; Badrinarayanan, Vishag; Anderson, … - In: Journal of business research : JBR 133 (2021), pp. 66-78
Persistent link: https://www.econbiz.de/10012590168
Cover Image
Service captivity : no choice, no voice, no power
Rayburn, Steven W.; Mason, Marlys J.; Volkers, Maarten - In: Journal of public policy & marketing 39 (2020) 2, pp. 155-168
Persistent link: https://www.econbiz.de/10012534280
Cover Image
Competitive strategy in everyday entrepreneurial ventures : a self-determination theory perspective
Fox, Corey J.; Rayburn, Steven W. - In: Entrepreneurship research journal : ERJ 14 (2024) 3, pp. 1485-1518
Persistent link: https://www.econbiz.de/10015053420
Cover Image
Low-income consumers' informal and formal financial service experiences : perceptions of access, inclusion, and social dependence
Giraldo, Mario; Sanchez-Barrios, Luis Javier; Rayburn, … - In: The journal of services marketing 38 (2024) 8, pp. 994-1011
Persistent link: https://www.econbiz.de/10015114640
Cover Image
M-atmospherics : from the physical to the digital
Rayburn, Steven W.; Anderson, Sidney T.; Zank, Gail M.; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013209496
Cover Image
Instigating transformative entrepreneurship in subsistence communities : supporting leaders' transcendence and self-determination
Rayburn, Steven W.; Ochieng, Gideon - In: Africa journal of management 8 (2022) 3, pp. 271-297
Persistent link: https://www.econbiz.de/10013357033