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51
Peakedness-based staffing for call center outsourcing
Van den Schrieck, Jean-Christophe
;
Akşin, Zeynep
; …
- In:
Production and operations management : an international …
23
(
2014
)
3
,
pp. 504-524
Persistent link: https://www.econbiz.de/10010355678
Saved in:
52
Call center service process analysis : Bayesian parametric and semi-parametric mixture modeling
Aktekin, Tevfik
- In:
European journal of operational research : EJOR
234
(
2014
)
3
,
pp. 709-719
Persistent link: https://www.econbiz.de/10010360428
Saved in:
53
A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef
;
Liu, Fei
- In:
Business process management journal
20
(
2014
)
6
,
pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
Saved in:
54
Excursion-based universal approximations for the Erlang-A queue in steady-state
Gurvich, Itai
;
Huang, Junfei
;
Mandelbaum, Avishai
- In:
Mathematics of operations research
39
(
2014
)
2
,
pp. 325-373
Persistent link: https://www.econbiz.de/10010384205
Saved in:
55
Diffusion approximations for G/M/n + GI queues with state-dependent service rates
Weerasinghe, Ananda
- In:
Mathematics of operations research
39
(
2014
)
1
,
pp. 207-228
Persistent link: https://www.econbiz.de/10010345214
Saved in:
56
A stochastic programming model for scheduling call centers with global Service Level Agreements
Robbins, Thomas R.
;
Harrison, Terry P.
- In:
European journal of operational research : EJOR
207
(
2010
)
3
,
pp. 1608-1619
Persistent link: https://www.econbiz.de/10008702094
Saved in:
57
Design and analysis of diagnostic service centers
Wang, Xiaofang
;
Debo, Laurens G.
;
Scheller-Wolf, Alan
; …
- In:
Management science : journal of the Institute for …
56
(
2010
)
11
,
pp. 1873-1890
Persistent link: https://www.econbiz.de/10008748164
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58
Practical scheduling for call center operations
Dietz, Dennis C.
- In:
Omega : the international journal of management science
39
(
2011
)
5
,
pp. 550-557
Persistent link: https://www.econbiz.de/10008860200
Saved in:
59
QBD approximations of a call center queueing model with general patience distribution
Kawanishi, Ken'ichi
- In:
Computers & operations research : and their …
35
(
2008
)
8
,
pp. 2463-2481
Persistent link: https://www.econbiz.de/10003672150
Saved in:
60
Cross training in call centers with uncertain arrivals and global service level agreements
Robbins, Thomas R.
;
Medeiros, D. J.
;
Harrison, Terry P.
- In:
International journal of operations and quantitative …
16
(
2010
)
3
,
pp. 307-329
Persistent link: https://www.econbiz.de/10008823089
Saved in:
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