Allaway, Arthur W.; Gooner, Richard M.; Berkowitz, David; … - In: European Journal of Marketing 40 (2006) 11/12, pp. 1317-1339
Purpose – Despite the proliferation of retail loyalty programs, little is known about differences in the behavior patterns of the consumers within them. There may be several unique segments within a loyalty program, and significant managerial implications may accrue from identification of...