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Customer experience in social commerce websites : toward an integrated conceptual framework

Beyari, Hasan; Ghouth, Alaa - In: Journal of management research 10 (2018) 3, pp. 52-62

Persistent link: https://www.econbiz.de/10011867004

Impacts of social media on the buying intention of the consumers in Edinburgh, UK

Al-Shawabkeh, Abdallah; Nuseir, Mohammed T.; Aljumah, Ahmad - In: International journal of procurement management 14 (2021) 4, pp. 470-486

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Building customer loyalty in online shopping : the role of online trust, online satisfaction and electronic word of mouth

Al-Adwan, Ahmad Samed; Kokash, Husam; Al-Adwan, Ahmad Samed - In: International journal of electronic marketing and … 11 (2020) 3, pp. 278-306

Persistent link: https://www.econbiz.de/10012251138

Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern

Sparks, Beverly A.; So, Kevin Kam Fung; Bradley, Graham L. - In: Tourism management : research, policies, practice 53 (2016), pp. 74-85

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The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...

Wandoko, Wanda; Panggati, Ignatius Enda - In: Journal of relationship marketing : innovations and … 21 (2022) 2, pp. 148-167

Persistent link: https://www.econbiz.de/10013336327

Generation of trust using social networking sites : a comparative analysis of online apparel brands across social media platforms

Sharma, Radhika; Alavi, Shirin; Ahuja, Vandana - In: International journal of management practice : IJMP 12 (2019) 4, pp. 405-425

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Predicting intention to follow online restaurant community advice : a trust-integrated technology acceptance model

Shaker, Aya K.; Mostafa, Rasha H. A.; El Seidi, Reham - In: European journal of management and business economics : … 32 (2023) 2, pp. 185-202

usefulness, perceived ease of use, attitude and trust on the intention to follow online advice. Design/methodology/approach The … modeling (SEM). Findings The findings revealed that trust, perceived usefulness and attitude are key predictors of the …

Persistent link: https://www.econbiz.de/10014318794

Customer engagement and online reviews

Thakur, Rakhi - In: Journal of retailing and consumer services 41 (2018), pp. 48-59

Persistent link: https://www.econbiz.de/10011808477

Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM

Tran, Gina A.; Strutton, David - In: Journal of retailing and consumer services 53 (2020), pp. 1-17

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Timeliness, transparency, and trust : a framework for managing online customer complaints

Stevens, Jennifer L.; Spaid, Brian I.; Breazeale, Michael; … - In: Business horizons 61 (2018) 3, pp. 375-384

Persistent link: https://www.econbiz.de/10011866294

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