Purpose – The fundamental rule for sustenance in the business world for organizations is to explore new ways to discover themselves and to realign the business strategies with the changing environment, apply new management concepts and adopt new technologies so as to have a faster response to...

Purpose – The purpose of this paper is to evaluate performance of Indian telecom service providers through a benchmarking study of their operational efficiency and service delivery effectiveness. The paper also carries out a peer-to-peer comparison and identifies-specific areas of improvement...

Purpose: The purpose of this paper is to study the supply chain resilience of Indian truckload transportation industry, in the event of potential disasters that affect the normalcy of their services. This study helped to identify factors affecting the two important dimensions of resilience,...

Purpose: The purpose of this paper is to benchmark the operational and financial performances of the major Indian seaports to help derive useful insights to improve their performance. Design/methodology/approach: A two-stage data envelopment analysis (DEA) methodology has been used with the...