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Your employees are calling : how organizations help or hinder living a calling at work
Buis, Brittany C.; Kluemper, Donald H.; Weisman, Hannah; … - In: Journal of vocational behavior 149 (2024), pp. 1-16
Persistent link: https://www.econbiz.de/10014532078
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A search for missing links : specifying the relationship between leader-member exchange differentiation and service climate
Auh, Seigyoung; Bowen, David E.; Aysuna, Ceyda; … - In: Journal of service research : JSR 19 (2016) 3, pp. 260-275
Persistent link: https://www.econbiz.de/10011665383
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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga; Zhang, Jiheng - In: Operations research 62 (2014) 4, pp. 943-956
Persistent link: https://www.econbiz.de/10010403097
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Linking workplace incivility and emotional exhaustion : a moderated mediation examination
Tarab, Sheema - 2025
Persistent link: https://www.econbiz.de/10015359667
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Fostering Employee Service Creativity : Joint Effects of Customer Empowering Behaviors and Supervisory Empowering Leadership
Dong, Yuntao - 2015
employee creativity: supervisory empowering leadership strengthened the indirect effect of customer empowering behaviors on …
Persistent link: https://www.econbiz.de/10013025126
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Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal; Yuan, Jingbo; Akhtar, Nadeem; Waheed, Abdul - In: Asia Pacific journal of marketing and logistics 35 (2023) 11, pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
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How you appraise your relationship with your colleagues matters, but not as much as how you appraise your relationship with your manager : predicting employee job satisfaction and commitment
Kazemi, Ali; Andersson, Thomas; Corlin, Tinna Elfstrand; … - In: Psychology of leaders and leadership : the official … 27 (2024) 2, pp. 183-207
Persistent link: https://www.econbiz.de/10015271711
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The influence of servant leadership on restaurant employee engagement
Carter, Danon; Baghurst, Timothy - In: Journal of business ethics : JOBE 124 (2014) 3, pp. 453-464
Persistent link: https://www.econbiz.de/10010431360
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The influence of a leader's servant leadership on employees' perception of customers' satisfaction with the service and employees' perception of customers' trust in the service fir...
Hwang, Hee-joong; Kang, Minjeong; Youn, Myoung-kil - In: Journal of global scholars of marketing science : … 24 (2014) 1, pp. 65-76
Persistent link: https://www.econbiz.de/10010408232