Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Evaluating the outcomes of ser...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
14
Italy
13
Konsumentenverhalten
13
Italien
12
Customer satisfaction
9
Relationship marketing
8
Service quality
8
Beziehungsmarketing
7
Brand management
7
Quality management
7
Tourism
7
Brand image
6
Business-to-business
6
Management
6
Markenführung
6
PLS-SEM
6
Partial least squares
6
Qualitätsmanagement
6
Brand
5
Dienstleistungsqualität
5
Lieferantenmanagement
5
Markenartikel
5
Markenimage
5
Partielle kleinste Quadrate
5
Service logic
5
Supplier relationship management
5
Advertising
4
B-to-B-Marketing
4
Betriebliche Wertschöpfung
4
Business-to-business marketing
4
Children
4
Hospital
4
Kleinste-Quadrate-Methode
4
Kundenzufriedenheit
4
Least squares method
4
Loyalty
4
Multinationales Unternehmen
4
Public service announcements
4
Satisfaction
4
Structural equation model
4
more ...
less ...
Online availability
All
Undetermined
65
Free
7
Type of publication
All
Article
95
Book / Working Paper
10
Type of publication (narrower categories)
All
Article in journal
41
Aufsatz in Zeitschrift
41
research-article
22
Collection of articles of several authors
5
Sammelwerk
5
Conference paper
4
Konferenzbeitrag
4
Konferenzschrift
4
Conference proceedings
3
conceptual-paper
3
Aufsatz im Buch
2
Aufsatzsammlung
2
Book section
2
Bibliografie enthalten
1
Bibliography included
1
Festschrift
1
back-matter
1
case-report
1
more ...
less ...
Language
All
English
92
Undetermined
9
Italian
4
Author
All
Cassia, Fabio
68
Baccarani, Claudio
40
Magno, Francesca
30
Cobelli, Nicola
8
Martin, Jacques
8
Ugolini, Marta
8
Ugolini, Marta Maria
7
Vigolo, Vania
7
Bonfanti, Angelo
5
Nicolini, Valentina
5
Rossato, Chiara
5
Gill, Liz
4
Marino, Alberto
4
Mascherpa, Vittorio
4
Brunetti, Federico
3
Bruni, Attilio
3
Minozzo, Marco
3
Ringle, Christian M.
3
Arruda Filho, Emilio Jose Montero
2
Baronchelli, Gianpaolo
2
Bellotto, Massimo
2
Cameron, Ian D.
2
Castellani, Paola
2
Cavallone, Mauro
2
Ciasullo, Maria Vincenza
2
Claudio Baccarani and Dr Jacques Martin, Professor
2
Colamatteo, Annarita
2
Douglas, Jackie
2
Maria Ugolini, Marta
2
Sansone, Marcello
2
Alexander Douglas, Dr
1
Andronikidis, Andreas
1
Antunes, Glória
1
Arruda Filho, Emílio José Montero
1
Baglieri, D.
1
Baratta, Rossella
1
Bernagozzi, Gianandrea
1
Bertezene, Sandra
1
Burro, Roberto
1
Bursi, Tiziano
1
more ...
less ...
Institution
All
Accademia di Agricoltura, Scienze e Lettere <Verona>
1
Convegno la Crisi dell'Industria Ceramica ed i Riflessi sul Piano Socio-Economico nell'Area Emiliana <1986, Modena>
1
Excellence in Services International Conference <24., 2021, Salerno>
1
Fondazione Manlio Resta
1
Toulon-Verona Excellence in Services Conference <16, 2013, Ljubljana>
1
Published in...
All
The TQM Journal
28
The TQM journal : the international review of organizational improvement
16
Journal of Business & Industrial Marketing
4
International journal of technology marketing : IJTMkt
3
Il risparmio : review ; rivista trimestrale dell'ACRI - Associazione di Fondazioni e di Casse di Risparmio
2
International Journal of Contemporary Hospitality Management
2
International journal of contemporary hospitality management
2
Journal of retailing and consumer services
2
Technological forecasting & social change : an international journal
2
The marketing review
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Asia-Pacific Journal of Business Administration
1
Asia-Pacific journal of business administration
1
Australasian marketing journal
1
Australian journal of management
1
Collana di studi / Universita degli Studi di Verona, Istituto di Studi Industriali Bancari e del Terziario "G. Panati"
1
Corporate Communications: An International Journal
1
Corporate communications : an international journal
1
Economia e politica industriale
1
Embracing Sustainability Management Through Excellence in Services : Selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Paisley, 2023
1
EuroMed Journal of Business
1
International Journal of Emerging Markets
1
International Journal of Quality and Service Sciences
1
International entrepreneurship and management journal
1
International journal of business excellence
1
International journal of emerging markets
1
International journal of hospitality management
1
International journal of management practice : IJMP
1
International journal of managerial and financial accounting
1
International review on public and non-profit marketing
1
Journal of Place Management and Development
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing analytics : JMA
1
Journal of vacation marketing : an international journal
1
MERCATI E COMPETITIVITÀ
1
Management Decision
1
Management decision : MD
1
Predicting trends and building strategies for consumer engagement in retail environments
1
Review of International Business and Strategy
1
more ...
less ...
Source
All
ECONIS (ZBW)
54
Other ZBW resources
43
OLC EcoSci
7
RePEc
1
Showing
1
-
10
of
105
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Saggi sulla qualità nell'economia d'impresa
Baccarani, Claudio
(
contributor
)
-
1995
Persistent link: https://www.econbiz.de/10000979436
Saved in:
2
L' industria delle piastrelle di ceramica : dalla rapida crescita alla maturità settoriale ; [atti del Convegno "La "Crisi" dell'Industria Ceramica ed i Riflessi sul Piano Socio-Economico nell'Area Emiliana", Modena, 6 - 7 giugno 1986]
Baccarani, Claudio
(
contributor
);
Bursi, Tiziano
(
contributor
)
-
1988
Persistent link: https://www.econbiz.de/10000882733
Saved in:
3
Scritti in ricordo di Carlo Fabrizi (1907 - 1975)
Fabrizi, Carlo
-
1995
Persistent link: https://www.econbiz.de/10000958636
Saved in:
4
Zen and well-being at the workplace
Baccarani, Claudio
;
Mascherpa, Vittorio
;
Minozzo, Marco
- In:
The TQM journal : the international review of …
25
(
2013
)
6
,
pp. 606-624
Persistent link: https://www.econbiz.de/10010195047
Saved in:
5
Lo sviluppo di Verona, del Veneto e del Nord Est : un modello esportabile all'intero paese? ; atti del Convegno organizzato dalla Fondazione Manlio Resta con l'Accademia di agricoltura scienze e lettere di Verona ; Nord Est, Veneto, Verona ; quale sviluppo? ; Verona, 16 - 17 giugno 2011
Bernagozzi, Gianandrea
(
contributor
); …
-
2012
Persistent link: https://www.econbiz.de/10009674056
Saved in:
6
Selected papers from the 16th Toulon-Verona Excellence in Services Conference : [... Ljubljana, Slovenia, on 29 - 30 August 2013 ... six papers]
Baccarani, Claudio
(
contributor
)
-
Toulon-Verona Excellence in Services Conference <16, …
-
2014
Persistent link: https://www.econbiz.de/10010341247
Saved in:
7
A five-senses perspective to quality in hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
Saved in:
8
Business theatre in management studies : a structured literature review and future research directions
Baccarani, Claudio
;
Bonfanti, Angelo
- In:
International journal of managerial and financial accounting
8
(
2016
)
3/4
,
pp. 334-360
Persistent link: https://www.econbiz.de/10011688024
Saved in:
9
Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo
;
Vigolo, Vania
;
Douglas, Jackie
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
4
,
pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
Saved in:
10
Guest editorial: the 24th excellence in services international conference - EISIC conference
Ciasullo, Maria Vincenza
;
Baccarani, Claudio
;
Brunetti, …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1097-1105
Persistent link: https://www.econbiz.de/10014321593
Saved in:
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
