perception of online service quality, and online service quality perception has a significant effect on public satisfaction of e … significant effect on public satisfaction of e-Government services. However, offline service quality perception has certain … positive effect on public satisfaction of e-Government services but not dramatically. Research limitations/implications: Mobile …

Studies of technology acceptance, public satisfaction, and public confidence have been applied to the field of public …, dissatisfaction, willingness to complain, satisfaction with complaint handling, and public confidence in the context of e … satisfaction with complaint handling. The results also showed that distributive justice was related to satisfaction with complaint …

be considered. In this context, user satisfaction is a crucial factor for the success or failure of E-Government. Hence … satisfaction. Therefore, this study develops a model for user satisfaction of E-Government city portals by applying a mixed method … Use positively influence user satisfaction with E-Government city portals. …