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A comparison of perceptions of loyalty between bank tellers and internal customer groups in a retail bank in South Africa

Chipunza, Crispen - In: The service industries journal 28 (2008) 1/2, pp. 139-149

Persistent link: https://www.econbiz.de/10003733047

Reconciling business social responsibility goals, activities and practices in hospitality SMMEs in an emerging economy

Rambe, Patient - In: African journal of business and economic research : AJBER 13 (2018) 1, pp. 177-218

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Social media marketing and business competitiveness : evidence from South African tourism SMMEs

Rambe, Patient - In: Problems and perspectives in management : PPM ; … 15 (2017) 2, pp. 411-423

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Using Work Integrated Learning programmes as a strategy to broaden academic and workplace competencies

Rambe, Patient - In: SA journal of human resource management : SAJHRM 16 (2018), pp. 163-178

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Unravelling managerial competencies and the profitability of small technology-oriented businesses : a case of public access venues in an emerging economy

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The influence of selected personal demographic and institutional variables on venture creation : a case of small technology-oriented ventures in an emerging economy

Rambe, Patient - In: African journal of science, technology, innovation and … 11 (2019) 1, pp. 13-28

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Driving SMEs' performance in South Africa: Investigating the role of performance appraisal practices and managerial competencies

Mashavira, Nhamo; Guvuriro, Sevias; Chipunza, Crispen - In: Journal of Risk and Financial Management 15 (2022) 7, pp. 1-18

Managerial competencies and performance appraisal practices are often ignored when considering the performance of Small-to-Medium Enterprises (SMEs). Yet, these competencies and practices are fundamental for the survival of the SMEs. SMEs are critical for economic growth and job creation in many...

Persistent link: https://www.econbiz.de/10014332484

A comparison of perceptions of loyalty between bank tellers and internal customer groups in a retail bank in South Africa

Chipunza, Crispen - In: The Service Industries Journal 28 (2008) 2, pp. 139-149

This study compares perceptions between bank tellers and three categories of customers (stayers, satisfied switchers and dissatisfied switchers) with respect to loyalty towards a retail bank in South Africa. One hundred bank tellers and 300 customers participated in the study. A questionnaire...

Persistent link: https://www.econbiz.de/10010620858

A comparison of perceptions of loyalty between bank tellers and internal customer groups in a retail bank in South Africa

Chipunza, Crispen - In: The service industries journal 28 (2008) 2, pp. 139-150

Persistent link: https://www.econbiz.de/10007915205

A comparison of perceptions of loyalty between bank tellers and internal customer groups in a retail bank in South Africa

Chipunza, Crispen - In: The service industries journal 28 (2008) 1-2, pp. 139-150

Persistent link: https://www.econbiz.de/10007993629