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Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
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Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter; Assaker, Guy - In: Journal of hospitality marketing & management 31 (2022) 5, pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
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Monitoring hotel response management : a multidimensional approach
Armas-Cruz, Yaiza; Gil-Soto, Esperanza; Morini-Marrero, … - In: International journal of hospitality management 101 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013271316
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Effects of customer experience in engaging in hotels' CSR activities on brand relationship quality and behavioural intention
Lo, Ada - In: Journal of travel and tourism marketing 37 (2020) 2, pp. 185-199
Persistent link: https://www.econbiz.de/10012289316
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Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon; Hong, EunPyo; Ahn, Jiseon; Park, Jungkun - In: Journal of travel and tourism marketing 41 (2024) 1, pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
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Importance-performance analysis of service quality dimensions for the Bangladeshi hotel industry
Mahbubar Rahman; Rafikul Islam - In: International journal of business and systems research 12 (2018) 4, pp. 365-390
Persistent link: https://www.econbiz.de/10011960592
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Improving the service quality as a socially responsible activity of hotel companies
Bleši´c, Ivana; Čerovi´c, Slobodan; Dragi´cevi´c, … - In: Amfiteatru economic : an economic and business research … 13 (2011) 29, pp. 273-286
Persistent link: https://www.econbiz.de/10009267166
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Corporate social responsibility (CSR) and customer loyalty in the hotel industry : a cross-country study
Latif, Khawaja Fawad; Pérez, Andrea; Sahibzada, Umar Farooq - In: International journal of hospitality management 89 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012293766
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The impacts of corporate social responsibility, service quality, and transparency on relationship quality and customer loyalty in the hotel industry
Kim, Sung-Bum; Kim, Dae-Young - In: Asian journal of sustainability and social responsibility 1 (2016) 4, pp. 39-55
The purpose of this study was to test how potential customers' perceptions of a hotel's corporate social responsibility activities, service quality, and transparency affect relationship quality constructs such as trust, satisfaction, and customer loyalty. Our research design consisted of...
Persistent link: https://www.econbiz.de/10011854657
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Hotel guests' revisit intentions post-COVID-19 : reexamining the role of service quality, CSR, and reputation while accounting for guests' trepidation
Assaker, Guy; O'Connor, Peter - In: Tourism analysis : an interdisciplinary tourism & … 28 (2023) 3, pp. 455-467
Persistent link: https://www.econbiz.de/10014423497