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Strategisches Management
40,204
Strategic management
33,935
Customer satisfaction
15,415
Kundenzufriedenheit
13,830
Emotion
10,685
Consumer behaviour
8,596
Konsumentenverhalten
8,437
Service quality
6,665
Relationship marketing
6,584
Beziehungsmarketing
6,544
Dienstleistungsqualität
6,481
Theorie
5,122
Theory
5,055
Deutschland
3,742
Unternehmenserfolg
3,666
Firm performance
3,486
Germany
3,375
USA
3,037
Organizational change
3,035
Organisatorischer Wandel
2,979
United States
2,880
Multinationales Unternehmen
2,546
Innovationsmanagement
2,490
Innovation
2,403
Transnational corporation
2,356
Innovation management
2,297
Management
2,194
KMU
2,172
SME
2,164
Strategische Planung
2,092
Wettbewerbsstrategie
1,823
Personalmanagement
1,818
Unternehmen
1,799
Human Resource Management
1,798
Competitive strategy
1,731
Arbeitszufriedenheit
1,725
Managers
1,725
Job satisfaction
1,724
Corporate Social Responsibility
1,714
Corporate social responsibility
1,705
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Undetermined
21,446
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10,136
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Article
41,825
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27,705
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264
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26
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30,714
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30,714
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7,072
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7,072
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3,545
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2,810
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2,810
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2,573
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2,058
Collection of articles of several authors
1,936
Sammelwerk
1,936
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1,909
research-article
1,663
Aufsatzsammlung
1,527
Case study
1,514
Fallstudie
1,514
Lehrbuch
1,051
Dissertation u.a. Prüfungsschriften
1,006
Textbook
899
Bibliografie enthalten
557
Bibliography included
557
Ratgeber
502
Guidebook
469
Konferenzschrift
440
Reprint
298
Conference paper
266
Konferenzbeitrag
266
Conference proceedings
212
Handbook
209
Handbuch
209
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191
conceptual-paper
181
review-article
152
case-report
150
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138
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112
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54,531
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12,757
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242
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96
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85
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80
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14
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14
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13
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10
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9
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9
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4
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Homburg, Christian
93
Han, Heesup
86
Hitt, Michael A.
81
Rugman, Alan M.
71
Hinterhuber, Hans H.
68
Bruhn, Manfred
64
Ashkanasy, Neal M.
61
Verbeke, Alain
58
Matzler, Kurt
57
Müller-Stewens, Günter
57
Foss, Nicolai J.
55
Mattila, Anna S.
55
Whittington, Richard
52
Buckley, Peter J.
51
Teece, David J.
49
Henry, Craig
47
Kraus, Sascha
47
Mittal, Vikas
46
Becker, Wolfgang
45
Svensson, Göran
44
Grünig, Rudolf
43
Huber, Frank
43
Mintzberg, Henry
43
Johnson, Gerry
42
Keuper, Frank
42
Horváth, Péter
41
Winden, Frans A. A. M. van
41
Hoskisson, Robert E.
40
Hunger, J. David
40
Wheelen, Thomas L.
40
Andersen, Torben Juul
39
Grant, Robert M.
38
Aksoy, Lerzan
37
Barney, Jay B.
37
Burgelman, Robert A.
37
Ireland, R. Duane
37
Simon, Hermann
37
Tomczak, Torsten
37
Bagozzi, Richard P.
36
Porter, Michael E.
36
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Institution
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Springer Fachmedien Wiesbaden
283
National Bureau of Economic Research
97
IGI Global
60
Edward Elgar Publishing
54
Verlag Dr. Kovač
53
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
48
Springer-Verlag GmbH
43
Books on Demand GmbH <Norderstedt>
35
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
34
Haufe-Lexware GmbH & Co. KG
32
Harvard Graduate School of Business Administration
27
De Gruyter Oldenbourg
24
OECD
22
Campus Verlag
21
Information Resources Management Association
21
Harvard Business Review Press
19
Springer International Publishing
18
Verlag Franz Vahlen
18
Eric Cuvillier <Firma>
17
Shaker Verlag
17
Nomos Verlagsgesellschaft
16
W. Kohlhammer GmbH
15
Wiley-VCH
15
Manchester Business School
14
Walter de Gruyter GmbH & Co. KG
14
RWTH Aachen
13
Erich-Schmidt-Verlag
12
Helmut-Schmidt-Universität
12
UVK Verlagsgesellschaft mbH
12
Erasmus Research Institute of Management
11
NetLibrary, Inc
11
Université Paris-Dauphine (Paris IX)
11
AMACOM
10
Uni-Taschenbücher GmbH
10
Universität <Halle, Saale> / Lehrstuhl für Wirtschaftsethik
10
Bundesverband Materialwirtschaft, Einkauf und Logistik
9
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
9
Horváth & Partners
9
Springer Gabler <Firma>
9
World Bank
9
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SpringerLink / Bücher
887
Journal of business research : JBR
806
Journal of retailing and consumer services
563
International journal of hospitality management
521
Springer eBook Collection
307
Tourism management : research, policies, practice
271
Strategic management journal
265
Technological forecasting & social change : an international journal
226
The journal of services marketing
223
The service industries journal
222
Industrial marketing management : the international journal for industrial and high-tech firms
220
Journal of business ethics : JOBE
204
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
200
Journal of travel and tourism marketing
199
Long range planning : LRP ; international journal of strategic management
194
International journal of contemporary hospitality management
193
Journal of hospitality marketing & management
191
Journal of Services Marketing
189
Gabler Edition Wissenschaft
186
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
185
Cogent business & management
177
Harvard business review : HBR
176
Europäische Hochschulschriften / 5
162
Harvard-Business-Manager : das Wissen der Besten
154
Psychology & marketing
152
Journal of business strategy
143
Strategic Direction
142
Management decision : MD
141
Business strategy and the environment
131
Journal of strategy and management
128
Business horizons
127
European Journal of Marketing
124
Tourism management perspectives : TMP
122
Springer eBook Collection / Business and Economics
121
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
120
Journal of strategic marketing
119
Research
118
Strategy & leadership : a publication of Strategic Leadership Forum
118
European management journal
113
Journal of air transport management
113
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ECONIS (ZBW)
60,169
USB Cologne (EcoSocSci)
5,143
Other ZBW resources
2,476
RePEc
1,168
EconStor
399
USB Cologne (business full texts)
233
BASE
155
OLC EcoSci
71
ArchiDok
6
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date (oldest first)
1
Service quality, customer satisfaction and loyalty among industrial customers of a public electricity utility in Malawi
Chodzaza, Gilbert E.
;
Gombachika, Harry S. H.
- In:
International journal of energy sector management : IJESM
7
(
2013
)
2
,
pp. 269-282
Persistent link: https://www.econbiz.de/10009790249
Saved in:
2
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
3
The strategic management as a factor of customer satisfaction in the foodservice industry in Sarajevo canton
Gursel, Ferda
;
Busatlić, Senad
;
Ketin, Sonja
; …
- In:
Management
14
(
2019
)
3
,
pp. 237-248
Persistent link: https://www.econbiz.de/10012199823
Saved in:
4
Strategic orientation and social enterprise performance
Liu, Gordon
;
Takeda, Sachiko
;
Ko, Wai Wai
- In:
Nonprofit and voluntary sector quarterly
43
(
2014
)
3
,
pp. 480-501
Persistent link: https://www.econbiz.de/10010378589
Saved in:
5
Linking resource-based strategies to customer-focused performance for professional services : a structural equation modelling approach
Wu, Ming-Lu
- In:
International journal of management, knowledge and …
2
(
2013
)
2
,
pp. 165-184
Persistent link: https://www.econbiz.de/10010342059
Saved in:
6
The power of effective HRM and sustainable competitive advantage
Muhammad, Ghulam
;
Shamsi, Aamir Firoz
- In:
Middle East journal of management : MEJM
8
(
2021
)
6
,
pp. 573-591
Persistent link: https://www.econbiz.de/10012693956
Saved in:
7
Customer satisfaction and its impact on the future costs of selling
Lim, Leon Gim
;
Tuli, Kapil R.
;
Grewal, Rajdeep
- In:
Journal of marketing
84
(
2020
)
4
,
pp. 23-44
Persistent link: https://www.econbiz.de/10012231605
Saved in:
8
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
Saved in:
9
Investigating the effect of strategy formulation and implementation on performance of marketing deputy of a company
Hatefi, Mohammad Ali
;
Ghorbi, Mehdi
- In:
International journal of strategic business alliances
4
(
2015
)
2/3
,
pp. 134-151
Persistent link: https://www.econbiz.de/10011573468
Saved in:
10
Factors leading to customer satisfaction : an empirical study of retail banking in Oman
Ananda, S.
;
Devesh, Sonal
- In:
International journal of economics and business research
16
(
2018
)
4
,
pp. 502-516
Persistent link: https://www.econbiz.de/10011990742
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