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What's in a Name : ‘Client’, ‘Patient’, ‘Customer’, ‘Consumer’, ‘Expert by Experience’, ‘Service User’-What's Next?

McLaughlin, Hugh - 2010

This article challenges the terms we use to describe the relationship between those who assess and commission services and those who are the recipient of those services. In particular, the article identifies the different terms that have been used in British social work, including ‘client',...

Persistent link: https://www.econbiz.de/10013151024

How can value co-creation be integrated into a customer experience evaluation?

Lee, Hsin-Yun; Grinevich, Vadim; Chipulu, Maxwell - In: European management journal 41 (2023) 4, pp. 521-533

Persistent link: https://www.econbiz.de/10014437750

The effect of semiautonomous augmented reality on customer experience and augmentation experience

Poushneh, Atieh; Vásquez Párraga, Arturo - In: European journal of marketing 58 (2024) 8, pp. 1910-1940

Persistent link: https://www.econbiz.de/10015198395

How does gameful experience foster customer engagement and brand advocacy? : consumer insights into branding in e-tail

Malik, Garima; Pradhan, Debasis - In: Journal of consumer marketing 42 (2025) 2, pp. 205-222

Persistent link: https://www.econbiz.de/10015205260

Does Customer Email Engagement Improve Profitability? Evidence from a Field Experiment of a Subscription-Based Service Provider

Wang, Yiwei; Lu, Lauren Xiaoyuan; Shi, Pengcheng - 2021

analyze the outcome of a field experiment conducted by a large U.S. car wash chain, which offers tiered subscription services … subscriber retention by 7.4% five months after the experiment started and decreased the subscriber churn odds by 26.3% for the …

Persistent link: https://www.econbiz.de/10013231631

Online experience as a lever of customer involvement in NPD : an exploratory analysis and a research agenda

Lamberti, Lucio; Noci, Giuliano - In: EuroMed journal of business 4 (2009) 1, pp. 69-87

Persistent link: https://www.econbiz.de/10003928397

The effects of regulatory fit on customer brand engagement : an experimental study of service brand activities in social media

Solem, Birgit Andrine Apenes; Pedersen, Per Egil - In: Journal of marketing management : MM 32 (2016) 5/6, pp. 445-468

Persistent link: https://www.econbiz.de/10011483105

Service experiences beyond the direct use : indirect customer use experiences of smartphone apps

Dube, Apramey; Helkkula, Anu - In: Journal of service management 26 (2015) 2, pp. 224-248

Persistent link: https://www.econbiz.de/10011401337

Measuring users' value experience on a travel website (e-value) : what value is cocreated by the user?

Mohd-Any, Amrul Asraf; Winklhofer, Heidi; Ennew, … - In: Journal of travel research : a quarterly publication of … 54 (2015) 4, pp. 496-510

Persistent link: https://www.econbiz.de/10011296030

Quality of experience : beyond the user experience of smart services

Shin, Dong-hee - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 919-932

Persistent link: https://www.econbiz.de/10011388436