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Customer experiences with service robots in hotels : a review and research agenda

Rana, Nripendra P.; Begum, Nusaiba; Faisal, Mohd. Nishat; … - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 145-174

Persistent link: https://www.econbiz.de/10015189113

Exploring tourist perceptions of artificial intelligence devices in the hotel industry : impact of Industry 4.0

Manzoor, Raheel; Ullah, Rezwan; Khattak, Afraseyab; … - In: Journal of travel and tourism marketing 41 (2024) 2, pp. 272-291

Persistent link: https://www.econbiz.de/10014513642

The dual effect of anthropomorphism on customers' decisions to use artificial intelligence devices in hotel services

Alsaad, Abdallah Khalaf - In: Journal of hospitality marketing & management 32 (2023) 8, pp. 1048-1076

Persistent link: https://www.econbiz.de/10014369558

Emotional intelligence or artificial intelligence : an employee perspective

Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 4, pp. 377-403

Persistent link: https://www.econbiz.de/10012256141

Service robots in hotels : understanding the service quality perceptions of human-robot interaction

Choi, Youngjoon; Choi, Miju; Oh, Munhyang; Kim, Seongseop - In: Journal of hospitality marketing & management 29 (2020) 6, pp. 613-635

Persistent link: https://www.econbiz.de/10012256158

An empirical study on supply chain management practices within the hotel segment in Spain using an artificial intelligence technique

Díaz, Luís E. Carretero; Abreu, Alba Araujo; García … - In: International journal of services and operations … 39 (2021) 1, pp. 62-80

Persistent link: https://www.econbiz.de/10012522494

Artificial intelligence and hospitality industry : systematic review using TCCM and bibliometric analysis

Sharma, Kamakshi; Dhir, Sanjay; Viput Ongsakul - In: Journal for international business and entrepreneurship … 14 (2022) 1, pp. 48-71

Persistent link: https://www.econbiz.de/10013350935

Significance and comparative analysis of tourist internet platforms booking and Airbnb

Maričić, Srđan; Rajkovic, Irijana; Baricevic, Dino - In: UTMS journal of economics / University of Tourism and … 14 (2023) 2, pp. 199-211

Internet platforms significantly facilitate the travel and stay of users. In Europe and the United States, the most widely used platforms are Booking and Airbnb and this paper will provide their comparative analysis of each other. Both platforms use advanced information technologies, such as...

Persistent link: https://www.econbiz.de/10014444668

Performance improvement in budget hotels through consumer sentiment analysis using text mining

Mukherjee, Debarshi; Debnath, Ranjit; Chakraborty, Subhayan - In: Smart analytics, artificial intelligence and …, (pp. 67-85). 2023

Persistent link: https://www.econbiz.de/10014318060

The role of technology in users' wellbeing : conceptualizing digital wellbeing in hospitality and future research directions

Filep, Sebastian; Kondja, Alice; Wong, Chris Chun Keung; … - In: Journal of hospitality marketing & management 33 (2024) 5, pp. 583-601

Persistent link: https://www.econbiz.de/10014564200