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Enhancing emotional performance and customer service through human resources practices : a systems perspective
Gabriel, Allison S.; Cheshin, Arik; Moran, Christina M.; … - In: Human resource management review 26 (2016) 1, pp. 14-24
Persistent link: https://www.econbiz.de/10011429266
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The interpersonal effects of emotion intensity in customer service : perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction
Cheshin, Arik; Amit, Adi; Kleef, Gerben A. van - In: Organizational behavior and human decision processes : … 144 (2018), pp. 97-111
Persistent link: https://www.econbiz.de/10011843755
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Face threat sensitivity in distributive negotiations : effects on negotiator self-esteem and demands
Tuncel, Ece; Kong, Dejun; McLean Parks, Judi; Kleef, … - In: Organizational behavior and human decision processes : … 161 (2020), pp. 255-273
Persistent link: https://www.econbiz.de/10012428955
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Requiem for a nudge : framing effects in nudging honesty
Dimant, Eugen; Kleef, Gerben A. van; Shalvi, Shaul - 2020
We examine framing effects in nudging honesty, in the spirit of the growing norm-nudge literature, by utilizing a high-powered and pre-registered study. Across four treatments, participants received one random truthful norm-nudge that emphasized ‘moral suasion’ based on either what other...
Persistent link: https://www.econbiz.de/10012194329
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Requiem for a nudge : framing effects in nudging honesty
Dimant, Eugen; Kleef, Gerben A. van; Shalvi, Shaul - In: Journal of economic behavior & organization : JEBO 172 (2020), pp. 247-266
Persistent link: https://www.econbiz.de/10012288216
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Does anger expression help or harm leader effectiveness? : the role of competence-based versus integrity-based violations and abusive supervision
Wang, Lu; Restubog, Simon; Shao, Bo; Lu, Vinh Nhat; … - In: Academy of Management journal : AMJ 61 (2018) 3, pp. 1050-1072
Persistent link: https://www.econbiz.de/10011885677
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Requiem for a nudge : framing effects in nudging honesty
Dimant, Eugen; Kleef, Gerben A. van; Shalvi, Shaul - 2019 - This version: November 27, 2019
We examine framing effects in nudging honesty in the spirit of the growing norm-nudge literature by utilizing a high-powered and pre-registered study. Across four treatments, participants received one random truthful norm-nudge that emphasized 'moral suasion' based on either what other...
Persistent link: https://www.econbiz.de/10012131678
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When expressions of fake emotions elicit negative reactions : the role of observers' dialectical thinking
Hideg, Ivona; Kleef, Gerben A. van - In: Journal of organizational behavior : OB ; the internat. … 38 (2017) 8, pp. 1196-1212
Persistent link: https://www.econbiz.de/10011821684
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Requiem for a Nudge : Framing Effects in Nudging Honesty
Dimant, Eugen - 2020
We examine framing effects in nudging honesty, in the spirit of the growing norm-nudge literature, by utilizing a high-powered and pre-registered study. Across four treatments, participants received one random truthful norm-nudge that emphasized `moral suasion' based on either what other...
Persistent link: https://www.econbiz.de/10012848682
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Requiem for a Nudge : Framing Effects in Nudging Honesty
Dimant, Eugen - 2020
We examine framing effects in nudging honesty, in the spirit of the growing norm-nudge literature, by utilizing a high-powered and pre-registered study. Across four treatments, participants received one random truthful norm-nudge that emphasized 'moral suasion" based on either what other...
Persistent link: https://www.econbiz.de/10012838243