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Exploring jaycustomer behavior and handling approach in casinos

Fong, Lawrence Hoc Nang; So, Amy Siu Ian; Law, Rob - In: International journal of contemporary hospitality management 29 (2017) 5, pp. 1403-1425

Persistent link: https://www.econbiz.de/10011732142

Consumer misbehaviour during professional service encounters

Keeffe, Dominique Alexi - 2010

To date, consumer behaviour research is still over-focused on the functional rather than the dysfunctional. Both empirical and anecdotal evidence suggest that service organisations are burdened with the concept of consumer sovereignty, while consumers freely flout the ‘rules’ of social...

Persistent link: https://www.econbiz.de/10009438183

An attempt of a crystal ball for hotels in a gaming destination, Macao

Lam, Cindia Ching-Chi; Lei, Clara Weng-Si - In: International Journal of Tourism Cities 1 (2015) 2, pp. 139-151

accommodations. In addition, being the first of its kind in one of the largest gaming revenue generation city in the world, this …

Persistent link: https://www.econbiz.de/10014813879

Macao gaming concession system : present and future direction

Lam, Carlos Siu; Lopes, Dulce - In: The journal of gambling business and economics 13 (2020) 2, pp. 15-35

Persistent link: https://www.econbiz.de/10012654167

Moderating effects of social support on job stress and turnover intentions

Fong, Lawrence Hoc Nang; Chui, Peter Man Wai; Cheong, … - In: Journal of hospitality marketing & management 27 (2018) 7, pp. 795-810

Persistent link: https://www.econbiz.de/10011957163

Lessons from the junket business in Atlantic City and in Macao

Lam, Carlos Siu - In: The journal of gambling business and economics 9 (2015) 2, pp. 59-95

Persistent link: https://www.econbiz.de/10011413098

Mainland Chinese casino visitors to Macau : linking service, brand image, satisfaction and loyality

Chan, Sow Hup; Wan, Yim King Penny; Jeong, Miyoung - In: The journal of gambling business and economics 13 (2020) 1, pp. 87-115

Persistent link: https://www.econbiz.de/10012654059

Tourist behavior analysis in gaming destinations based on venue check-in data

Luo, Jian Ming; Vu, Huy Quan; Li, Gang; Law, Rob - In: Journal of travel and tourism marketing 36 (2019) 1, pp. 107-118

Persistent link: https://www.econbiz.de/10012179371

The Effects of gaming on residential real estate prices and sales: A case study of Las Vegas: 1990--2008

Miller, Christopher Alan - 2009

housing. The analysis provides evidence of a significant positive correlation between gaming revenues and casino employment …This dissertation empirically investigates the effects of the gaming industry on a local economy, specifically housing … Vegas' relatively unrestricted gaming industry has on surrounding home prices and sales and analyzes the specific forces and …

Persistent link: https://www.econbiz.de/10009458722

Do Riverboat Casinos Act as Competitors? A Look at the St. Louis Market

Navin, John C.; Sullivan, Timothy S. - In: Economic Development Quarterly 21 (2007) 1, pp. 49-59

, the authors examine how the return to gaming, as measured by the payout rate on electronic gaming devices, changes as new … reduced the hold rate (increased the payout rate) on electronic gaming devices and increased the return to gamblers. Given … majority of which rely on a single casino for their local tax revenue. …

Persistent link: https://www.econbiz.de/10010769718