Narrow search
Showing 1 - 3 of 3
Cover Image
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena; Groth, Markus; Walsh, Gianfranco; … - In: Psychology & marketing 31 (2014) 12, pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Cover Image
Giving the expectancy-value model a heart
Henning, Victor; Hennig-Thurau, Thorsten; Feiereisen, … - In: Psychology & marketing 29 (2012) 10, pp. 765-781
Persistent link: https://www.econbiz.de/10009626424
Cover Image
The Impact of Customer Satisfaction and Relationship Quality on Customer Retention: A Critical Reassessment and Model Development
Hennig-Thurau, Thorsten; Klee, Alexander - In: Psychology & marketing 14 (1997) 8, pp. 737-764
Persistent link: https://www.econbiz.de/10006995841