Call Centres are not an industry of their own, but a specific type of work organisationwhich can be realised under various conditions: as a part of already existingcompanies, through outsourcing or in the shape of independent service providers. Itis one of the central objectives of call centres...

This paper addresses the question of how far traditional assumptions about low-skilljobs are still appropriate today. Are we really dealing with activities without any particularskill requirements? How do firms proceed in filling such posts? What role isbeing played in this respect by atypical...

The Project: Low Wage Employment in Europe and theUSA – Opportunity in the WorkplaceFramework and contentsThe call center studies“Brief benchmark“: Low wages in German call centers?In general and differentiated by gender...