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An examination of regional int...
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The market performance indicator : a macro understanding of service provider switching
D'Alessandro, Steven
;
Johnson, Lester W.
;
Gray, David M.
; …
- In:
The journal of services marketing
29
(
2015
)
4
,
pp. 302-313
Persistent link: https://www.econbiz.de/10011406424
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2
Inertia in services : causes and consequences for switching
Gray, David
;
D'Alessandro, Steven
;
Johnson, Lester W.
; …
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 485-498
Persistent link: https://www.econbiz.de/10011801570
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