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~isPartOf:"Managing service quality : MSQ ; an international journal"
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Armistead, Colin
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Kiely, Julia
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Managing service quality : MSQ ; an international journal
International journal of employment studies
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The service industries journal
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European journal of marketing : EJM
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Problems and perspectives in management : PPM
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Problems and perspectives in management : PPM ; international research journal
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Creating strategies for managing evolving customer service
Armistead, Colin
;
Kiely, Julia
- In:
Managing service quality : MSQ ; an international journal
13
(
2003
)
2
,
pp. 164
Persistent link: https://www.econbiz.de/10007160298
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2
An exploration of managerial issues in call centres
Armistead, Colin
;
Kiely, Julia
;
Hole, Linda
;
Prescott, Jean
- In:
Managing service quality : MSQ ; an international journal
12
(
2002
)
4
,
pp. 246-256
Persistent link: https://www.econbiz.de/10007165461
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