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The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.; Sparks, Beverley A.; Weber, Karin - In: International journal of contemporary hospitality management 27 (2015) 5, pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
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Service failure and recovery in an all-suite hotel/serviced apartment context: a case study
Weber, Karin - In: Journal of travel and tourism marketing 26 (2009) 2, pp. 195-199
Persistent link: https://www.econbiz.de/10003863498
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Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin; Hsu, Cathy H. C. - In: Journal of travel research : a quarterly publication of … 61 (2022) 1, pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
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Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin; Hsu, Cathy H. C. - In: Tourism management : research, policies, practice 83 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012417501