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Service quality
China
13
Dienstleistungsqualität
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Journal of travel and tourism marketing
4
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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ECONIS (ZBW)
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1
Intergroup contact between front-line cruise staff and LGBT passengers
Jarvis, Nigel
;
Weeden, Clare
;
Ladkin, Adele
;
Taylor, Tom
- In:
Tourism management perspectives : TMP
42
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364419
Saved in:
2
Special issue: Service failure & recovery in hospitality & tourism
Weber, Karin
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003863475
Saved in:
3
Service failure and recovery in an all-suite hotel/serviced apartment context: a case study
Weber, Karin
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 195-199
Persistent link: https://www.econbiz.de/10003863498
Saved in:
4
The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting
Weber, Karin
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
1
,
pp. 106-125
Persistent link: https://www.econbiz.de/10003818885
Saved in:
5
Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
27
(
2010
)
6
,
pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
Saved in:
6
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
7
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
8
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
9
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
10
Moving beyond the Western versus Asian culture distinction : an investigation of acculturation effects
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1703-1723
Persistent link: https://www.econbiz.de/10011732294
Saved in:
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