Pun, Ka I.; Whar Si, Yain; Chan Pau, Kin - In: Business Process Management Journal 18 (2012) 2, pp. 250-283
Purpose – Intensive traffic often occurs in web‐enabled business processes hosted by travel industry and government portals. An extreme case for intensive traffic is flash crowd situations when the number of web users spike within a short time due to unexpected events caused by political...