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Contextualizing emotional display rules : examining the roles of targets and discrete emotions in shaping display rule perceptions
Diefendorff, James M.; Greguras, Gary J. - In: Journal of management : JOM 35 (2009) 4, pp. 880-898
Persistent link: https://www.econbiz.de/10003872405
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The dynamic relationships of work affect and job satisfaction with perceptions of fit
Gabriel, Allison S.; Diefendorff, James M.; Chandler, … - In: Personnel psychology : a journal of applied research 67 (2014) 2, pp. 389-420
Persistent link: https://www.econbiz.de/10010362470
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The bright side of emotional labor
Humphrey, Ronald H.; Ashforth, Blake E.; Diefendorff, … - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 6, pp. 749-769
Persistent link: https://www.econbiz.de/10011448359
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Differences in emotional labor across cultures : a comparison of Chinese and US service workers
Allen, Joseph A.; Diefendorff, James M.; Ma, Yufeng - In: Journal of business and psychology 29 (2014) 1, pp. 21-35
Persistent link: https://www.econbiz.de/10010340201
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Linking emotion relulation strategies to affective events and negative emotions at work
Diefendorff, James M.; Richard, Erin M.; Yang, Jixia - In: Journal of vocational behavior 73 (2008) 3, pp. 498-508
Persistent link: https://www.econbiz.de/10003798533
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Bringing emotional labor into focus : a review and integration of three research lenses
Grandey, Alicia; Diefendorff, James M.; Rupp, Deborah E. - In: Emotional labor in the 21st century : diverse …, (pp. 3-27). 2013
Persistent link: https://www.econbiz.de/10009661159
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Emotional labor : organization-level influences, strategies, and outcomes
Pugh, S. Douglas; Diefendorff, James M.; Moran, Christina M. - In: Emotional labor in the 21st century : diverse …, (pp. 199-221). 2013
Persistent link: https://www.econbiz.de/10009663192
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A predictive study of emotional labor and turnover
Chau, Samantha L.; Dahling, Jason J.; Levy, Paul E.; … - In: Journal of organizational behavior : OB ; the internat. … 30 (2009) 8, pp. 1151-1163
Persistent link: https://www.econbiz.de/10003907862
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Not all emotional display rules are created equal : distinguishing between prescriptive and contextual display rules
Diefendorff, James M.; Richard, Erin M. - In: Research companion to emotion in organizations, (pp. 316-334). 2008
Persistent link: https://www.econbiz.de/10003761716
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Dynamic emotional labor : a review and extension to teams
Diefendorff, James M.; Thayer, Amanda L.; Sodhi, Ketaki; … - In: The Cambridge handbook of workplace affect, (pp. 310-322). 2020
Persistent link: https://www.econbiz.de/10012261319