Service organizations use quality management systems as a part of their overall strategies to improve business processes and operations management. Nevertheless, how quality management components lead to improvement and whether task conflicts influence quality management components have not yet...

Service organizations use quality management systems as a part of their overall strategies to improve business processes and operations management. Nevertheless, how quality management components lead to improvement and whether task conflicts influence quality management components have not yet...

Difficult coworkers can be found in almost every workplace, including public and private organizations. This paper investigates the effects of difficult coworkers on employees' responses including intention to leave and mental health through attitude towards difficult coworkers and perceived...