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Relationships between organizational support, customer orientation, and work outcomes ; a study of frontline bank employees
Yavas, Ugur; Babakus, Emin - In: The international journal of bank marketing : IJBM 28 (2010) 3, pp. 222-238
Persistent link: https://www.econbiz.de/10008696406
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The role of customer orientation as a moderator of the job demand-burnout-performance relationship : a surface-level trait perspective
Babakus, Emin; Yavas, Ugur; Ashill, Nicholas J. - In: Journal of retailing 85 (2009) 4, pp. 480-492
Persistent link: https://www.econbiz.de/10003930089
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Service worker burnout and turnover intentions : roles of person-job fit, servant leadership, and customer orientation
Babakus, Emin; Yavas, Ugur; Ashill, Nicholas J. - In: Services marketing quarterly 32 (2011) 1, pp. 17-31
Persistent link: https://www.econbiz.de/10008902032
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Testing a branch performance model in a New Zealand bank
Yavas, Ugur; Babakus, Emin; Ashill, Nicholas J. - In: The journal of services marketing 24 (2010) 5, pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
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Job demands, resources, burnout, and coping mechanism relationships
Yavas, Ugur; Babakus, Emin - In: Services marketing quarterly 32 (2011) 3, pp. 199-209
Persistent link: https://www.econbiz.de/10009273293