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Does customer incivility undermine employees' service performance?
Cheng, Bao; Dong, Yun; Zhou, Xing; Guo, Gongxing; Peng, Yan - In: International journal of hospitality management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
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Does ambidextrous leadership motivate work crafting?
Ma, Jianfeng; Zhou, Xing; Chen, Rui; Dong, Xia - In: International journal of hospitality management 77 (2019), pp. 159-168
Persistent link: https://www.econbiz.de/10011988492
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Effects of perceived placeness on tourists' authenticity experience via the mediating role of flow experience
Yang, Yang; Zhou, Xing; Fan, Lele; Yin, Hongmei; Qu, Hailin - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 7, pp. 1091-1114
Persistent link: https://www.econbiz.de/10014366184
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Negative workplace gossip and targets' subjective well-being : a moderated mediation model
Cheng, Bao; Peng, Yan; Zhou, Xing; Shaalan, Ahmed; … - In: International journal of human resource management 34 (2023) 9, pp. 1757-1781
Persistent link: https://www.econbiz.de/10014323091
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Industrial linkage of global carbon emissions : a heterogeneous ownership perspective
Ma, Ning; Sun, Wenli; Li, Huajiao; Zhou, Xing; Sun, Yihua; … - In: Energy policy 172 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014248906
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Can abusive supervision motivate customer-oriented service sabotage? : a multilevel research
Ma, Jianfeng; Zhou, Xing; Mu, Zhirong - In: The service industries journal 41 (2021) 9/10, pp. 696-717
Persistent link: https://www.econbiz.de/10012586859
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Convenience stores in the digital age : a focus on the customer experience and revisit intentions
Gibson, Samantha; Hsu, Maxwell K.; Zhou, Xing - In: Journal of retailing and consumer services 68 (2022), pp. 1-14
Persistent link: https://www.econbiz.de/10013366306
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A self-regulatory perspective on the link between customer mistreatment and employees’ displaced workplace deviance : the buffering role of mindfulness
Fan, Lele; Zhou, Xing; Ren, Jing; Ma, Jianfeng; Yang, Yang - In: International journal of contemporary hospitality management 34 (2022) 7, pp. 2704-2725
Persistent link: https://www.econbiz.de/10013412704
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Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng; Tu, Hongwei; Zhou, Xing; Niu, Wanjie - In: The service industries journal 43 (2023) 7/8, pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
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How and when does leader humility promote followers' proactive customer service performance?
Peng, Yan; Tian, Jian; Zhou, Xing; Wu, Lunwen - In: International journal of contemporary hospitality management 35 (2023) 5, pp. 1585-1601
Persistent link: https://www.econbiz.de/10014280867