Purpose – Frontline employees face constant emotional demands in the course of providing services totheir customers, which can impact job engagement. This study aims to investigate the influence of emotional labor (surface and deep acting) and job resources (having a mentor and availability of...

Purpose – To examine the effects of urbanization and industrial concentration on the propensity of firms to export, and to determine whether these aspects of geography affect smaller firms differently than larger ones. Design/methodology/approach – Based on expectations from economic...