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Beziehungsmarketing
184
Relationship marketing
184
Dienstleistungsqualität
75
Service quality
75
Consumer behaviour
63
Konsumentenverhalten
63
Customer satisfaction
62
Kundenzufriedenheit
62
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
14
Betriebliche Wertschöpfung
14
Complaint management
14
Value creation
14
customer loyalty
14
Customer value
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Dienstleistungssektor
13
Kundenwert
13
Lieferantenmanagement
13
Service industry
13
Supplier relationship management
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customer satisfaction
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Bank
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Internet marketing
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Online-Marketing
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E-commerce
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Electronic Commerce
11
Brand management
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Markenführung
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Arbeitsverhalten
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9
loyalty
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English
190
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Ha, Hong Youl
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Wu, Cedric Hsi-jui
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Chao, Pei
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Gil Saura, Irene
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Horbel, Chris
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Kim, Wansoo
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Lin, Wen-bao
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Nätti, Satu
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Ok, Chihyung
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Popp, Bastian
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Tung, Wei
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Woratschek, Herbert
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Yi, Youjae
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Zhou, Xing
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Addo, Prince Clement
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Adhikari, Kishalay
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Ahmed, Sohel
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The service industries journal
Journal of business research : JBR
849
Journal of retailing and consumer services
664
SpringerLink / Bücher
455
Industrial marketing management : the international journal for industrial and high-tech firms
454
NBER working paper series
356
Discussion paper / Centre for Economic Policy Research
355
Working paper / National Bureau of Economic Research, Inc.
331
NBER Working Paper
320
International journal of hospitality management
317
Management science : journal of the Institute for Operations Research and the Management Sciences
266
International journal of industrial organization
262
CESifo working papers
259
European journal of operational research : EJOR
249
Journal of advertising research
237
The journal of services marketing
232
Economics letters
224
Journal of marketing
217
The journal of business & industrial marketing
201
Europäische Hochschulschriften / 5
199
International journal of advertising : the review of marketing communications
198
International journal of advertising : the quarterly review of marketing communications
190
Journal of economic behavior & organization : JEBO
189
Journal of the Academy of Marketing Science
188
Journal of marketing communications
181
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
181
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
173
Discussion paper series / IZA
172
Journal of advertising : official publication of the American Academy of Advertising
171
Journal of strategic marketing
171
European journal of marketing : EJM
162
International journal of production economics
161
Journal of advertising
159
Ifo Schnelldienst
156
Psychology & marketing
147
Telecommunications policy : the international journal of digital economy, data sciences and new media
143
Working paper
143
Applied economics
142
International journal of electronic customer relationship management : IJECRM
142
Tourism management : research, policies, practice
139
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ECONIS (ZBW)
190
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1
How different advertising formats and calls to action on videos affect advertising recognition and consequent behaviours
Chen, Tser-yieth
;
Yeh, Tsai-lien
;
Chang, Chin-I.
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 358-379
Persistent link: https://www.econbiz.de/10012208556
Saved in:
2
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
3
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
4
Customer orientation, engagement, and developing positive emotional labor
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1272-1288
Persistent link: https://www.econbiz.de/10010492120
Saved in:
5
Non-targeted customers in individualistic versus collectivistic cultures
Bang, Nguyen
;
Chen, Junsong
;
Chen, Cheng-hao Steve
;
Yu, …
- In:
The service industries journal
34
(
2014
)
15
,
pp. 1199-1218
Persistent link: https://www.econbiz.de/10010492129
Saved in:
6
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
7
The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
8
Modeling e-loyalty : a moderated-mediation model
Lin, Chieh-Peng
;
Chiu, Chou-Kang
;
Liu, Chu-Mei
;
Chen, …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1160-1178
Persistent link: https://www.econbiz.de/10011977448
Saved in:
9
Status demotion in hierarchical loyalty programs : effects of payment source
Ramaseshan, B.
;
Stein, Alisha
;
Rabbanee, Fazlul K.
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011579171
Saved in:
10
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
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