Narrow search
Showing 1 - 10 of 83
Cover Image
Strategising IT service management through ITIL implementation : model and empirical test
Eikebrokk, Tom R.; Iden, Jon - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 238-265
Persistent link: https://www.econbiz.de/10011723559
Cover Image
A business process management capabilities perspective on organisation performance
Wong, Wai Peng; Tseng, Ming-lang; Tan, Kim Hua - In: Total quality management & business excellence : an … 25 (2014) 6, pp. 602-617
Persistent link: https://www.econbiz.de/10010336188
Cover Image
Critical success factors in aligning IT and business objectives : a Delphi study
Huang, Sun-jen; Wu, Ming-shian; Chen, Li-wei - In: Total quality management & business excellence : an … 24 (2013) 10, pp. 1219-1240
Persistent link: https://www.econbiz.de/10010125959
Cover Image
Continuous, quality and process improvement : disintegrating and reintegrating operational improvement?
Matthews, Rupert L.; Marzec, Peter E. - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 296-317
Persistent link: https://www.econbiz.de/10011723609
Cover Image
Managing customer life cycle through knowledge management capability : a contextual role of information technology
Lee, Kuo-Wei; Lanting, Maria Corazon L.; … - In: Total quality management & business excellence : an … 28 (2017) 13, pp. 1559-1583
Persistent link: https://www.econbiz.de/10011816994
Cover Image
Exploring the links between information capability and the EFQM business excellence model : the case of Basque Country Quality award winners
Zárraga-Rodríguez, Marta; Alvarez, M. Jesús - In: Total quality management & business excellence : an … 24 (2013) 5, pp. 539-560
Persistent link: https://www.econbiz.de/10009762678
Cover Image
Bringing Kaizen to the classroom : lessons learned in an Operations Management course
Suárez-Barraza, Manuel F.; Rodríguez-González, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1002-1016
Persistent link: https://www.econbiz.de/10011440781
Cover Image
Total productive maintenance in support processes : an enabler for operation excellence
Andersson, Roy; Manfredsson, Peter; Lantz, Björn - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1042-1055
Persistent link: https://www.econbiz.de/10011440796
Cover Image
Analysis of an unreplicated 22 factorial experiment performed in a continuous process
Bergquist, Bjarne - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1083-1094
Persistent link: https://www.econbiz.de/10011440823
Cover Image
A conceptual framework for the implementation of quality management systems
Garza-Reyes, Jose Arturo; Rocha-Lona, Luis; Kumar, Vikas - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1298-1310
Persistent link: https://www.econbiz.de/10011528285