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Critical success factors in aligning IT and business objectives : a Delphi study
Huang, Sun-jen; Wu, Ming-shian; Chen, Li-wei - In: Total quality management & business excellence : an … 24 (2013) 10, pp. 1219-1240
Persistent link: https://www.econbiz.de/10010125959
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A business process management capabilities perspective on organisation performance
Wong, Wai Peng; Tseng, Ming-lang; Tan, Kim Hua - In: Total quality management & business excellence : an … 25 (2014) 6, pp. 602-617
Persistent link: https://www.econbiz.de/10010336188
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Strategising IT service management through ITIL implementation : model and empirical test
Eikebrokk, Tom R.; Iden, Jon - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 238-265
Persistent link: https://www.econbiz.de/10011723559
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Continuous, quality and process improvement : disintegrating and reintegrating operational improvement?
Matthews, Rupert L.; Marzec, Peter E. - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 296-317
Persistent link: https://www.econbiz.de/10011723609
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Exploring the links between information capability and the EFQM business excellence model : the case of Basque Country Quality award winners
Zárraga-Rodríguez, Marta; Alvarez, M. Jesús - In: Total quality management & business excellence : an … 24 (2013) 5, pp. 539-560
Persistent link: https://www.econbiz.de/10009762678
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Managing customer life cycle through knowledge management capability : a contextual role of information technology
Lee, Kuo-Wei; Lanting, Maria Corazon L.; … - In: Total quality management & business excellence : an … 28 (2017) 13, pp. 1559-1583
Persistent link: https://www.econbiz.de/10011816994
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Business performance and customer relationship management : the effect of IT, organisational contingency and business process on Taiwanese manufacturers
Lee, Chao-hsiung; Shaio Yan Huang; Barnes, F. Barry; Kao, Li - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 43-65
Persistent link: https://www.econbiz.de/10003957148
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Measuring changes in quality management : an empirical analysis of Japanese manufacturing companies
Arauz, Rita; Matsuo, Hirofumi; Suzuki, Hideo - In: Total quality management & business excellence : an … 20 (2009) 11/12, pp. 1337-1374
Persistent link: https://www.econbiz.de/10003925354
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A systematic approach to reduce human and system-related errors causing customer dissatisfaction in a production environment
Pakdil, Fatma; Özkök, Onur; Dengiz, Berna; Kara, Imdat; … - In: Total quality management & business excellence : an … 20 (2009) 1/2, pp. 129-137
Persistent link: https://www.econbiz.de/10003859012
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Validation of the theoretical model underlying the Baldrige criteria : evidence from China
He, Zhen; Hill, James; Wang, Ping; Yue, Gang - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 243-263
Persistent link: https://www.econbiz.de/10008986607