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Arbeitsbedingungen
48
Working conditions
48
Arbeitszufriedenheit
22
Job satisfaction
22
Human Resource Management
16
Personalmanagement
16
Call centre
10
Callcenter
10
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7
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Burgess, John
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The international journal of human resource management
Discussion paper series / IZA
155
NBER working paper series
97
Working paper / National Bureau of Economic Research, Inc.
87
IZA Discussion Paper
83
International labour review
83
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
82
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
76
The economic and labour relations review : ELRR
71
NBER Working Paper
69
Journal of vocational behavior
66
SpringerLink / Bücher
62
Working paper / Eurofound
60
Industrial relations and social dialogue
59
IZA Discussion Papers
54
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
54
Human relations
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Work, employment and society : a journal of the British Sociological Association
52
Work, employment & society : a journal of the British Sociological Association
46
Schriftenreihe der Bundesanstalt für Arbeitsschutz / Forschung
45
Journal of business ethics : JOBE
43
Employee relations
41
ILR review : the journal of work and policy
41
Economic and industrial democracy : EID ; an international journal
40
New technology, work and employment
40
Springer eBook Collection
39
Arbeitspapier
37
ILO working paper
36
Industrial relations journal
35
Schriftenreihe "Humanisierung des Arbeitslebens"
35
International journal of manpower
34
Report / International Labour Conference
32
Schriftenreihe Humanisierung des Arbeitslebens : HdA
32
Ifo Schnelldienst
31
WISO : Wirtschafts- und sozialpolitische Zeitschrift
31
International journal of human resource management
30
Economic and industrial democracy
29
Globalization and precarious forms of production and employment : challenges for workers and unions
29
Industrial relations : a journal of economy & society
29
Working paper
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ECONIS (ZBW)
57
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1
The experience of work in India's domestic call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 436-452
Persistent link: https://www.econbiz.de/10009688495
Saved in:
2
Effects of workplace bullying on work engagement and health : the mediating role of job insecurity
Park, Joon Hyung
;
Ono, Masakatsu
- In:
The international journal of human resource management
28
(
2017
)
22
,
pp. 3202-3225
Persistent link: https://www.econbiz.de/10011819738
Saved in:
3
The relationships between mutlifoci workplace aggression and work-family conflict
Chen, Shu-Chen
- In:
The international journal of human resource management
29
(
2018
)
9
,
pp. 1537-1564
Persistent link: https://www.econbiz.de/10011937930
Saved in:
4
The role of transformational leadership in the mental health and job performance of employees with disabilities
Kensbock, Julia M.
;
Boehm, Stephan A.
- In:
The international journal of human resource management
27
(
2016
)
13/14
,
pp. 1580-1609
Persistent link: https://www.econbiz.de/10011635555
Saved in:
5
It's not all about language ability : motivational cultural intelligence matters in call center performance
Presbitero, Alfred
- In:
The international journal of human resource management
28
(
2017
)
11
,
pp. 1547-1562
Persistent link: https://www.econbiz.de/10011753729
Saved in:
6
The joint effect of leader-member exchange and emotional intelligence on burnout and work performance in call centers in China
Huang, Xu
;
Chan, Simon C. H.
;
Lam, Wing
;
Nan, Xinsheng
- In:
The international journal of human resource management
21
(
2010
)
7/9
,
pp. 1124-1144
Persistent link: https://www.econbiz.de/10008649910
Saved in:
7
Cornered by conning : agents' experiences of closure of a call centre in India
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
The international journal of human resource management
23
(
2012
)
5
,
pp. 1019-1039
Persistent link: https://www.econbiz.de/10009510242
Saved in:
8
An investigation into the validity of two measures of work engagement
Viljevac, Adriana
;
Cooper-Thomas, Helena D.
;
Saks, Alan M.
- In:
The international journal of human resource management
23
(
2012
)
17
,
pp. 3692-3709
Persistent link: https://www.econbiz.de/10009618734
Saved in:
9
Reducing employee turnover through customer contact center job quality
Aa, Z. van der
;
Bloemer, Johanna M.
;
Henseler, J.
- In:
The international journal of human resource management
23
(
2012
)
18
,
pp. 3925-3941
Persistent link: https://www.econbiz.de/10009619912
Saved in:
10
Human resource management in the Spanish call centre sector : the bird cage model of call centre work
Martí-Audí, Neus
;
Aparicio-Valverde, Mireia
;
Heraty, …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 308-329
Persistent link: https://www.econbiz.de/10009687762
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