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Are all call centres the same?
Russell, Bob - In: Labour & industry : a journal of the social and … 14 (2004) 3, pp. 91-109
Persistent link: https://www.econbiz.de/10002099695
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The next available agent : work organisation in Indian call centres
Thite, Mohan; Russell, Bob - In: New technology, work and employment 25 (2010) 1, pp. 2-18
Persistent link: https://www.econbiz.de/10003958119
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Work organization, human resource practices and employee retention in Indian call centers
Thite, Mohan; Russell, Bob - In: Asia Pacific : journal of human resources 48 (2010) 3, pp. 356-374
Persistent link: https://www.econbiz.de/10008779992
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"You gotta lie to it": software applications and the management of technological change in a call centre
Russell, Bob - In: New technology, work and employment 22 (2007) 2, pp. 132-145
Persistent link: https://www.econbiz.de/10003494484
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Call centres : a decade of research
Russell, Bob - In: International journal of management reviews : IJMR 10 (2008) 3, pp. 195-219
Persistent link: https://www.econbiz.de/10003766031
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Unions in the information economy: infoservice work and organizing in Australian call centres
Russell, Bob - In: The journal of industrial relations : the journal of … 50 (2008) 2, pp. 285-303
Persistent link: https://www.econbiz.de/10003762509