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Are all call centres the same?
Russell, Bob - In: Labour & industry : a journal of the social and … 14 (2004) 3, pp. 91-109
Persistent link: https://www.econbiz.de/10002099695
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The next available agent : work organisation in Indian call centres
Thite, Mohan; Russell, Bob - In: New technology, work and employment 25 (2010) 1, pp. 2-18
Persistent link: https://www.econbiz.de/10003958119
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The practice of teamwork in health industry call centres
Valsecchi, Raffaella; Wise, Sarah; Mueller, Frank; … - In: Employee relations 34 (2012) 3, pp. 288-305
Persistent link: https://www.econbiz.de/10009560029
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Work organization, human resource practices and employee retention in Indian call centers
Thite, Mohan; Russell, Bob - In: Asia Pacific : journal of human resources 48 (2010) 3, pp. 356-374
Persistent link: https://www.econbiz.de/10008779992
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"You gotta lie to it": software applications and the management of technological change in a call centre
Russell, Bob - In: New technology, work and employment 22 (2007) 2, pp. 132-145
Persistent link: https://www.econbiz.de/10003494484
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Call centres : a decade of research
Russell, Bob - In: International journal of management reviews : IJMR 10 (2008) 3, pp. 195-219
Persistent link: https://www.econbiz.de/10003766031
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"We are nurses, we are supposed to care for people" : professional values among nurses in NHS Direct call centres
Mueller, Frank; Valsecchi, Raffaella; Smith, Chris; … - In: New technology, work and employment 23 (2008) 1/2, pp. 2-16
Persistent link: https://www.econbiz.de/10003761585
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Unions in the information economy: infoservice work and organizing in Australian call centres
Russell, Bob - In: The journal of industrial relations : the journal of … 50 (2008) 2, pp. 285-303
Persistent link: https://www.econbiz.de/10003762509
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International competition, inward investment and the restructuring of European work and industrial relations
Smith, Chris - In: European journal of industrial relations 3 (1997) 3, pp. 279-304
Persistent link: https://www.econbiz.de/10001240320
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Class and precarity : an unhappy coupling in China's working class formation
Smith, Chris; Pun, Ngai - In: Work, employment and society : a journal of the British … 32 (2018) 3, pp. 599-615
Persistent link: https://www.econbiz.de/10012159134