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Globalization, labour and technology : a study of call centre workforce
Das, Biswajit; Gilani, Ajaz Ahmad; Singh, Archana - In: Labour & development 27 (2020) 2, pp. 54-74
Persistent link: https://www.econbiz.de/10013272297
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Work design variation and outcomes in call centers: strategic choice and institutional explanations
Holman, David; Frenkel, Stephen; Sørensen, Ole; Wood, … - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 510-532
Persistent link: https://www.econbiz.de/10003883035
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How institutions and business strategies affect wages: a cross-national study of call centers
Batt, Rosemary L.; Nohara, Hiroatsu - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 533-552
Persistent link: https://www.econbiz.de/10003883036
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Technology, selection, and training in call centers
Sieben, Inge; Grip, Andries de; Longen, Jessica; … - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 553-572
Persistent link: https://www.econbiz.de/10003883039
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Cross training in call centers with uncertain arrivals and global service level agreements
Robbins, Thomas R.; Medeiros, D. J.; Harrison, Terry P. - In: International journal of operations and quantitative … 16 (2010) 3, pp. 307-329
Persistent link: https://www.econbiz.de/10008823089
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From internal to network labor markets? : insights on new promotion processes from the call center industry
Benner, Chris; Mañé, Ferran - In: Industrial relations : a journal of economy & society 50 (2011) 2, pp. 323-353
Persistent link: https://www.econbiz.de/10008986663
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Call centres in the mainstream and 'trade' media : 'where did they come from and how did they get here?'
Hingst, Ray - In: International employment relations review 10 (2004) 2, pp. 1-28
Persistent link: https://www.econbiz.de/10003127797
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Call centres : a decade of research
Russell, Bob - In: International journal of management reviews : IJMR 10 (2008) 3, pp. 195-219
Persistent link: https://www.econbiz.de/10003766031
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The role of tripartism in a global HIV/AIDS workplace initiative
Rogers, Susan J.; Adetoro, Abiodun; Burke, Patrick; … - In: Journal of international development : the journal of … 22 (2010) 1, pp. 137-147
Persistent link: https://www.econbiz.de/10003969953