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Emotional dissonance, job stress, and intrinsic motivation of married women working in call centers : the roles of work overload and work-family conflict

Jeon, Moo-Kyeong; Yoon, Hyun Joong; Yang, Yuha - In: Administrative Sciences : open access journal 12 (2022) 1, pp. 1-19

This research was designed to test and extend the model of emotional dissonance. Previous models of emotional dissonance, such as the Job Demand-Resource (JD-R) and the Stress-Strain-Outcome (SSO) models, are limited in that they do not account for the influences of work and work-family-related...

Persistent link: https://www.econbiz.de/10012817782

Call Center Markt Deutschland - das Fallbeispiel Hamburg

Körs, Anna - 2002

Persistent link: https://www.econbiz.de/10013432174

Taking calls to Newcastle : the regional implications of the growth in call centres

Richardson, Ranald; Belt, Vicki; Marshall, John Neil - 2000

Persistent link: https://www.econbiz.de/10001530138

Does holding a second job viewed as a calling impact one's work at the primary job?

Webster, Brian; Edwards, Bryan D. - In: Journal of vocational behavior 114 (2019), pp. 112-125

Persistent link: https://www.econbiz.de/10012118844

"From boom to where?" : the impact of crisis on work and employment in Indian BPO

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: New technology, work and employment 29 (2014) 2, pp. 105-123

Persistent link: https://www.econbiz.de/10011291128

Control and involvement HR practices in Indian call centres : still searching for answers

Ananthram, Subramaniam; Teo, Stephen T. T.; Connell, Julia - In: Asia Pacific journal of human resources : APJHR 56 (2018) 2, pp. 196-215

Persistent link: https://www.econbiz.de/10011965584

Are all call centres the same?

Russell, Bob - In: Labour & industry : a journal of the social and … 14 (2004) 3, pp. 91-109

Persistent link: https://www.econbiz.de/10002099695

Dial 'B' for Burnout? : The experience of job Burnout in a telephone call centre

Healy, Josh; Bramble, Thomas - In: Labour & industry : a journal of the social and … 14 (2003) 2, pp. 39-59

Persistent link: https://www.econbiz.de/10001997842

An examination of the quality of jobs in the call center industry

Aparicio-Valverde, Mireia; Ryan, Gerard; Gorjup, María … - In: International advances in economic research : IAER ; an … 13 (2007) 2, pp. 146-156

Persistent link: https://www.econbiz.de/10003787744

The effects of national institutions and collective bargaining arrangements on job quality in front-line service workplaces

Doellgast, Virginia; Holtgrewe, Ursula; Deery, Stephen - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 489-509

Persistent link: https://www.econbiz.de/10003883009

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