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ICT as a buffer to change : a case study of the Seoul metropolitan government's Dasan Call Center

Im, Do bin; Porumbescu, Greg; Lee, Hyunkuk - In: Public performance & management review 36 (2012/13) 3, pp. 436-455

Persistent link: https://www.econbiz.de/10009740723

Theorieorientierte Organisationsleitlinien für Call-Center

Nippa, Michael; Hachenberger, Jan - 1999

Persistent link: https://www.econbiz.de/10001406308

Global call center employees in India : work and life between globalization and tradition

Golpelwar, Mayank Kumar - 2016

Persistent link: https://www.econbiz.de/10011430383

Managing nurse lines - practical challenges and the developing theory

Wang, Xiaofang; Debo, Laurens G.; Scheller-Wolf, Alan - In: International journal of production research 53 (2015) 23/24, pp. 7213-7225

Persistent link: https://www.econbiz.de/10011431963

Borders in service : enactments of nationhood in transnational call centres

Mirchandani, Kiran; Poster, Winifred R. - 2016

Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India, this...