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Employee perceptions of service quality in a call centre
Ramseook-Munhurrun, Prabha; Naidoo, Perunjodi; … - In: Managing service quality : MSQ ; an international journal 19 (2009) 5, pp. 541-557
Persistent link: https://www.econbiz.de/10009525069
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The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel; Ashill, Nicholas J. - In: Managing service quality : MSQ ; an international journal 23 (2013) 3, pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
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Is the quantity-quality trade-off in c all centres a false dichotomy?
Ellway, Benjamin Piers William - In: Managing service quality : MSQ ; an international journal 24 (2014) 3, pp. 230-251
Persistent link: https://www.econbiz.de/10010359567
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The role of strategic context, operational requirements, and work design in in-house call centres in the financial sector
Strandberg, Christer; Dalin, Rolf - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 544-564
Persistent link: https://www.econbiz.de/10008778608
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Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Choi, Sujeong; Cheong, KiJu; Feinberg, Richard A. - In: Managing service quality : MSQ ; an international journal 22 (2012) 5, pp. 492-516
Persistent link: https://www.econbiz.de/10009681564