Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
~isPartOf:"E-Service : new directions in theory and practice"
~isPartOf:"International journal of quality and service sciences"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Amtsstunden rund um die Uhr? Ö...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
E-Government
3
E-government
3
Service quality
3
Beziehungsmarketing
2
Performance measurement
2
Performance-Messung
2
Relationship marketing
2
Beschwerdemanagement
1
Betriebliche Kennzahl
1
Call centre
1
Callcenter
1
Complaint management
1
Customer satisfaction
1
Customer service
1
Erfolgsfaktor
1
Financial ratio
1
Internet
1
Italien
1
Italy
1
Kundenservice
1
Kundenzufriedenheit
1
Public administration
1
Success factor
1
USA
1
United States
1
Öffentliche Verwaltung
1
more ...
less ...
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
3
Author
All
Bollettino, Jeffrey O.
1
Cappelli, Lucio
1
Guglielmetti, Roberta
1
Mattia, Giovanni
1
Merli, Roberto
1
Renzi, Maria Francesca
1
Teehan, Robert
1
Tucker, Walter
1
more ...
less ...
Published in...
All
E-Service : new directions in theory and practice
International journal of quality and service sciences
International journal of business information systems : IJBIS
4
International journal of quality & reliability management
4
The journal of services marketing
4
The service industries journal
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Cogent business & management
3
International review on public and non-profit marketing
3
LISS 2012 ; Vol. 2
3
Manufacturing & service operations management : M & SOM
3
Business process management journal
2
Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
2
International journal of business excellence
2
International journal of electronic business
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of productivity and quality management : IJPQM
2
International journal of public sector performance management : IJPSPM
2
International journal of services technology and management
2
International journal of services, economics and management
2
Journal of internet commerce
2
Journal of service research : JSR
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Managing service quality : MSQ ; an international journal
2
Academic journal of economic studies
1
Academy of Management journal : AMJ
1
Achieving competitive advantage through quality management
1
Administrative Sciences : open access journal
1
Advances in business information systems and analytics (ABISA) book series
1
Beiträge zum 16. Interuniversitären Doktorandenseminar Wirtschaftsinformatik (IDS 2012)
1
Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
1
Cases on managing e-services
1
Cogent economics & finance
1
Developments in the call centre industry : analysis, changes, and challenges
1
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
1
Discussion paper / Tinbergen Institute
1
E-commerce trends for organizational advancement : new applications and methods
1
Economics & management series
1
Economies : open access journal
1
Electronic government : EG; an international journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
Relevance
Date (newest first)
Date (oldest first)
1
A simplified lean method to capture customer voice
Teehan, Robert
;
Tucker, Walter
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
Saved in:
2
The customer-centric digital department : e service in government
Bollettino, Jeffrey O.
- In:
E-Service : new directions in theory and practice
,
(pp. 262-285)
.
2002
Persistent link: https://www.econbiz.de/10001813101
Saved in:
3
Testing a customer satisfaction model for online services
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 69-92
Persistent link: https://www.econbiz.de/10009012259
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
