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~subject:"Dienstleistungsqualität"
~subject:"Kommunalverwaltung"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Verwaltung & Management : VM ; Zeitschrift für moderne Verwaltung
10
Information systems management
4
International journal of business information systems : IJBIS
4
International journal of quality & reliability management
4
International public management journal
4
The journal of services marketing
4
The service industries journal
4
Advances in business marketing and purchasing
3
Business process management journal
3
Cogent business & management
3
E-government und die Erneuerung des öffentlichen Sektors
3
Electronic government : EG; an international journal
3
Financial accountability & management : in governments, public services and charities
3
International journal of electronic business
3
International review on public and non-profit marketing
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LISS 2012 ; Vol. 2
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Manufacturing & service operations management : M & SOM
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Public performance & management review
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SpringerLink / Bücher
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Administrative Sciences : open access journal
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Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
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Cases on SMEs and open innovation : applications and investigations
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Economies : open access journal
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Edition Innovative Verwaltung
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Emerald insight
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European research studies
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International journal of business excellence
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
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International journal of productivity and quality management : IJPQM
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International journal of public sector management
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International journal of public sector management : IJPSM
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International journal of public sector performance management : IJPSPM
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International journal of quality and service sciences
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International journal of services technology and management
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International journal of services, economics and management
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Journal of internet commerce
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Journal of service research : JSR
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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An empirical investigation of electronic government service quality : from the demand-side stakeholder perspective
Shareel, Mahumd Akhter
;
Archer, Norman P.
;
Dwivedi, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 339-354
Persistent link: https://www.econbiz.de/10011300186
Saved in:
2
A distribution-free phase-II CUSUM procedure for monitoring service quality
Mukherjee, Amitava
;
Marozzi, Marco
- In:
Total quality management & business excellence : an …
28
(
2017
)
11
,
pp. 1227-1263
Persistent link: https://www.econbiz.de/10011779641
Saved in:
3
A strategic service quality framework using QFD
Dror, Shuki
;
Sukenik, Yafit
- In:
Total quality management & business excellence : an …
22
(
2011
)
10
,
pp. 1057-1070
Persistent link: https://www.econbiz.de/10009504059
Saved in:
4
Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi
;
Salniza Md. Salleh
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
Saved in:
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