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Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.; Zhang, Tingting; Ronzoni, Giulio - In: International journal of hospitality management 87 (2020), pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
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Fashionable hospitality : a natural symbiosis for Hong Kong's tourism industry?
Tasci, Asli D. A.; Denizci, Basak - In: International journal of hospitality management 29 (2010) 3, pp. 488-499
Persistent link: https://www.econbiz.de/10003983175
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Employment relationship in the small firm : revisiting orientations to work
Martin, Emma - In: International journal of hospitality management 31 (2012) 4, pp. 1318-1326
Persistent link: https://www.econbiz.de/10009567508
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Fear and poor mental health among workers during the global cruise tourism crisis : impact of low employability and family support
Arjona-Fuentes, Juan M.; Radic, Aleksandar; … - In: International journal of hospitality management 106 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013383264
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The impact of quantitative and qualitative job insecurity on employees' mental health and critical work-related performance : exploring the role of employability and gender differe...
Darvishmotevali, Mahlagha; Kim, Seongseop; Ning, Han - In: International journal of hospitality management 116 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014457821
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The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone; Lam, Terry - In: International journal of hospitality management 27 (2008) 4, pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
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The relationship between food-related personality traits, satisfaction, and loyalty among visitors attending food events and festivals
Kim, Yeong Gug; Suh, Bo Won; Eves, Anita - In: International journal of hospitality management 29 (2010) 2, pp. 216-226
Persistent link: https://www.econbiz.de/10003971029
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The hospitality of the host : a cross-cultural examination of managerially facilitated consumer-to-consumer interactions
Levy, Stuart E. - In: International journal of hospitality management 29 (2010) 2, pp. 319-327
Persistent link: https://www.econbiz.de/10003971462
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Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik; Lee, Jin-soon; Lee, Choong-Ki - In: International journal of hospitality management 29 (2010) 2, pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
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The relationships between CRM, RQ, and CLV based on different hotel preferences
Wu, Shwu-ing; Li, Pei-chi - In: International journal of hospitality management 30 (2011) 2, pp. 262-271
Persistent link: https://www.econbiz.de/10008907651