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Developing the Kano model by service quality robust design : an integrative approach
Shahin, Arash; Janatyan, Nasibeh - In: International journal of productivity and quality … 16 (2015) 4, pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
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Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
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Proposing a two-criterion quality loss function using critical process capability indices : a case study in heart emergency services
Geramian, Arash; Shahin, Arash; Bandarrigian, Sara; … - In: Benchmarking : an international journal ; BIJ 24 (2017) 2, pp. 384-402
Persistent link: https://www.econbiz.de/10011626168
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Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance : performance analysis ; the ca...
Goharshenasan, Ali; Shahin, Arash; Esmaelian, Majid - In: International journal of productivity and quality … 18 (2016) 1, pp. 116-134
Persistent link: https://www.econbiz.de/10011577593
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The impact of TQM practices on organizational learning case study : automobile part manufacturing and suppliers of Iran
Yazdani, Bita; Attafar, Ali; Shahin, Arash; … - In: International journal of quality & reliability management 33 (2016) 5, pp. 574-596
Persistent link: https://www.econbiz.de/10011579450
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Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services
Shahin, Arash; Iraj, Elham Bagheri; Shahrestani, … - In: The TQM journal : the international review of … 28 (2016) 4, pp. 597-612
Persistent link: https://www.econbiz.de/10011584562
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EFQMQual : evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach
Shahin, Arash; Balouei Jamkhaneh, Hadi; Hosseini … - In: Measuring business excellence : the journal of … 18 (2014) 3, pp. 38-56
Persistent link: https://www.econbiz.de/10010417499
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Comparison of organisational excellence based on the model of Peters and Waterman with case study in the steel industry
Forouzan, Batul; Attafar, Ali; Shahin, Arash - In: International journal of procurement management 7 (2014) 4, pp. 450-472
Persistent link: https://www.econbiz.de/10011279823
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Benchmarking of organisation's manager performance applying with AE3Q
Rabbanimehr, Maedeh; Shahin, Arash - In: International journal of business excellence 7 (2014) 6, pp. 700-723
Persistent link: https://www.econbiz.de/10011297057
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Enhanced FMEA : an integrative approach of fuzzy logic-based FMEA and collective process capability analysis
Geramian, Arash; Shahin, Arash; Minaei, Behzad; Antony, Jiju - In: Journal of the Operational Research Society 71 (2020) 5, pp. 800-812
Persistent link: https://www.econbiz.de/10012216781