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An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.; Shainesh, G.; Sharma, Anand K. - In: The service industries journal 35 (2015) 13/14, pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
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Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye; Cole, Shu Tian - In: Tourism management : research, policies, practice 53 (2016), pp. 13-27
Persistent link: https://www.econbiz.de/10011439981
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Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverly A.; So, Kevin Kam Fung; Bradley, Graham L. - In: Tourism management : research, policies, practice 53 (2016), pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
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Impact of government policy and environment quality on visitor loyalty to Taiwan music festivals : moderating effects of revisit reason and occupation type
Lee, Yao-Kuei - In: Tourism management : research, policies, practice 53 (2016), pp. 187-196
Persistent link: https://www.econbiz.de/10011440053
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Why do travelers trust TripAdvisor? : antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth
Filieri, Raffaele; Alguezaui, Salma; McLeay, Fraser - In: Tourism management : research, policies, practice 51 (2015), pp. 174-185
Persistent link: https://www.econbiz.de/10011414943
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An exploratory study into managing value creation in tourism service firms : understanding value creation phases at the intersection of the tourism service firm and their customers
O'Cass, Aron; Sok, Phyra - In: Tourism management : research, policies, practice 51 (2015), pp. 186-200
Persistent link: https://www.econbiz.de/10011414944
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The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists : the mediating role of relationship quality
Su, LuJun; Swanson, Scott R.; Chen, Xiaohong - In: Tourism management : research, policies, practice 52 (2016), pp. 82-95
Persistent link: https://www.econbiz.de/10011418366
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The co-creation/place attachment nexus
Suntikul, Wantanee; Jachna, Timothy - In: Tourism management : research, policies, practice 52 (2016), pp. 276-286
Persistent link: https://www.econbiz.de/10011418421
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Exploring event bundling : the strategy and its impacts
Xu, Yueying; Wong, IpKin Anthony; Tan, Xiuchang Sherry - In: Tourism management : research, policies, practice 52 (2016), pp. 455-467
Persistent link: https://www.econbiz.de/10011419243
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Tourist loyalty to a local cultural event : the case of Turkmen handicrafts festival
Akhoondnejad, Arman - In: Tourism management : research, policies, practice 52 (2016), pp. 468-477
Persistent link: https://www.econbiz.de/10011419262