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Bruhn, Manfred
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132
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Stauss, Bernd
87
Kumar, V.
85
Corsten, Hans
83
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82
Hadwich, Karsten
73
Huber, Frank
68
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67
Meffert, Heribert
67
Devadasan, S. R.
60
Töpfer, Armin
60
Smith, Alan D.
57
Han, Heesup
56
Rahman, Zillur
56
Verhoef, Peter C.
56
Meyer, Anton
55
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54
Edvardsson, Bo
53
Gössinger, Ralf
52
Talib, Faisal
52
Mattila, Anna S.
48
Ahlert, Dieter
47
Dale, Barrie G.
47
Kleinaltenkamp, Michael
47
Piller, Frank T.
47
Grönroos, Christian
45
Hollebeek, Linda D.
45
Krafft, Manfred
45
Leimeister, Jan Marco
44
Tuominen, Kari
43
Gustafsson, Anders
42
Palmatier, Robert W.
41
Shahin, Arash
41
Witell, Lars
41
Kamiske, Gerd F.
40
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40
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40
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Devlet İstatistik Enstitüsü
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IGI Global
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Deutsches Institut für Normung
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Springer-Verlag GmbH
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Deutsche Gesellschaft für Qualität
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Nomos Verlagsgesellschaft
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Shaker Verlag
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Friedrich-Alexander-Universität Erlangen-Nürnberg / Institut für Freie Berufe
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Springer Gabler <Firma>
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London School of Economics and Political Science
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Haufe-Lexware GmbH & Co. KG
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Ecorys
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Journal of business research : JBR
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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SpringerLink / Bücher
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International journal of productivity and quality management : IJPQM
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The TQM journal : the international review of organizational improvement
448
Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of quality & reliability management
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International journal of production research
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International journal of hospitality management
369
The journal of services marketing
304
The service industries journal
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International journal of production economics
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Total quality management & business excellence
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The journal of business & industrial marketing
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Journal of service management
190
European journal of operational research : EJOR
187
International journal of six sigma and competitive advantage : IJSSCA
186
Journal of service research : JSR
180
Quality management journal : QMJ
177
Journal of the Academy of Marketing Science
176
Gabler Edition Wissenschaft
172
International journal of contemporary hospitality management
167
Journal of strategic marketing
166
International journal of services and operations management
150
International journal of electronic customer relationship management : IJECRM
149
Journal of marketing
139
International journal of quality and service sciences
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Journal of hospitality marketing & management
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Tourism management : research, policies, practice
137
Springer eBook Collection / Business and Economics
130
Services marketing quarterly
125
Journal of travel and tourism marketing
123
Springer eBook Collection
122
Europäische Hochschulschriften / 5
120
Service business
118
European journal of marketing : EJM
117
Journal of retailing
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Psychology & marketing
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Cogent business & management
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
3,834
USB Cologne (business full texts)
406
RePEc
274
EconStor
184
ArchiDok
81
BASE
52
OLC EcoSci
37
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1
Kunden- und Servicemanagement : erfolgreich der Servicewüste entgehen
Call, Guido
-
2008
Persistent link: https://www.econbiz.de/10003719515
Saved in:
2
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
3
Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui
;
Amorim, Marlene
;
Rabinovich, Elliot
; …
- In:
Decision sciences : DS
46
(
2015
)
3
,
pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
Saved in:
4
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
5
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
6
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
7
Interaktionen im Dienstleistungsbereich
Bruhn, Manfred
(
contributor
)
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001491298
Saved in:
8
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
Bruhn, Manfred
(
ed.
);
Stauss, Bernd
(
ed.
)
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003901859
Saved in:
9
Produkte und Services entwickeln und managen : Strategien, Konzepte, Methoden
Wildemann, Horst
-
2009
-
2. Aufl.
Persistent link: https://www.econbiz.de/10003804067
Saved in:
10
Produkte und Services entwickeln und managen : Strategien, Konzepte, Methoden
Wildemann, Horst
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003528036
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