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Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh; Tukamushaba, Eddy Kurobuza - In: International journal of hospitality management 45 (2015), pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
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Asynchronous video interviews in the hospitality industry : considerations for virtual employee selection
Torres, Edwin N.; Mejia, Cynthia - In: International journal of hospitality management 61 (2017), pp. 4-13
Persistent link: https://www.econbiz.de/10011645913
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Hiring manager's evaluations of asynchronous video interviews : the role of candidate competencies, aesthetics, and resume placement
Torres, Edwin N.; Gregory, Amy - In: International journal of hospitality management 75 (2018), pp. 86-93
Persistent link: https://www.econbiz.de/10011944963
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Video interviewing : a potential selection tool for hospitality managers ; a study to understand applicant perspective
Guchait, Priyanko; Ruetzler, Tanya; Taylor, Jim; Toldi, … - In: International journal of hospitality management 36 (2014), pp. 90-100
Persistent link: https://www.econbiz.de/10010239327
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The research design used to develop a high performance management system construct for US restaurant managers
Murphy, Kevin S.; Murrmann, Suzanne - In: International journal of hospitality management 28 (2009) 4, pp. 547-555
Persistent link: https://www.econbiz.de/10003875782
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Bridging the gap : an interview study on frontline employee responses to restaurant technology
Christ-Brendemühl, Sonja - In: International journal of hospitality management 102 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013185286
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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael; Kwortnik, Robert J. - In: International journal of hospitality management 51 (2015), pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
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Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?
Tsaur, Sheng-Hshiung; Luoh, Hsiang-Fei; Syue, Shao-Syun - In: International journal of hospitality management 51 (2015), pp. 115-126
Persistent link: https://www.econbiz.de/10011413953