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Grundlagen des Dienstleistungsmanagements und ihre strategischen Implikationen
Hempe, Sabine - 1997
Persistent link: https://www.econbiz.de/10000628108
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Wertschöpfungsprozesse bei Dienstleistungen : Forum Dienstleistungsmanagement
Bruhn, Manfred (ed.) - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003380141
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The relationship between strategic type and new service development competence : a study of Chinese knowledge intensive business services
Liu, Shunzhong - In: Service business 6 (2012) 2, pp. 157-175
Persistent link: https://www.econbiz.de/10009534900
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The co-production approach to service : a theoretical background
Truong Hong Trinh; Kachitvichyanukul, V.; Khang, D. B. - In: Journal of the Operational Research Society : OR 65 (2014) 2, pp. 161-168
Persistent link: https://www.econbiz.de/10010239977
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A strategic management perspective on service transition of product-centric firms
Wagener, Christian - 2012
Persistent link: https://www.econbiz.de/10010509318
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Strategisches Dienstleistungsmanagement in produzierenden Unternehmen
Hildenbrand, Katharina - 2006
Persistent link: https://www.econbiz.de/10003390277
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Service management : operations, strategy, and information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2006 - 5. ed., internat. ed.
Persistent link: https://www.econbiz.de/10002836504
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Das Management industrieller Dienstleistungen : Determinanten, Gestaltung und Erfolgsauswirkungen
Günther, Christof A. - 2001 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001599481
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Defining a service strategy
Heene, Aimé; Van Looy, Bart; Van Dierdonck, Richard - In: Services management : an integrated approach, (pp. 453-474). 2003
Persistent link: https://www.econbiz.de/10001779220