//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Affectivity and organizational...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Türkei
20,710
Turkey
15,818
Hotel industry
6,296
Hotellerie
6,288
Stress
4,403
Work stress
3,838
Unternehmenspolitik
2,463
Corporate policy
1,466
Deutschland
1,464
Arbeitszufriedenheit
1,429
Job satisfaction
1,426
Schätzung
1,356
Konsumentenverhalten
1,338
Consumer behaviour
1,337
Estimation
1,317
Germany
1,192
EU-Staaten
1,143
USA
1,123
EU countries
1,109
United States
1,044
Theorie
1,004
Theory
990
Dienstleistungsqualität
966
Service quality
965
Tourismusberufe
944
Tourism employees
941
Wirtschaftswachstum
867
Unternehmenserfolg
815
Wirkungsanalyse
815
Impact assessment
807
Firm performance
804
Economic growth
803
Kundenzufriedenheit
756
Tourismus
725
Tourism
714
Emotion
701
Burnout
690
Arbeitsbedingungen
674
Beziehungsmarketing
659
more ...
less ...
Online availability
All
Undetermined
405
Free
82
Type of publication
All
Article
698
Book / Working Paper
60
Type of publication (narrower categories)
All
Article in journal
659
Aufsatz in Zeitschrift
659
Aufsatz im Buch
38
Book section
38
Case study
7
Fallstudie
7
Graue Literatur
5
Non-commercial literature
5
Conference paper
4
Konferenzbeitrag
4
Thesis
4
Arbeitspapier
3
Hochschulschrift
3
Working Paper
3
Aufsatzsammlung
1
Collection of articles of several authors
1
Sammelwerk
1
more ...
less ...
Language
All
English
740
German
16
Italian
1
Undetermined
1
Author
All
Han, Heesup
24
Torres, Edwin N.
8
Hyun, Sunghyup Sean
7
Kim, Jinkyung Jenny
7
Caber, Meltem
6
Cobanoglu, Cihan
6
Law, Chun Hung Roberts
6
Yu, Jongsik
6
Albayrak, Tahir
5
Ali, Faizan
5
Kim, Woo Gon
5
Lee, Jin-soo
5
Xu, Xun
5
Amin, Muslim
4
Ariffin, Ahmad Azmi M.
4
Dedeoğlu, Bekir Bora
4
Hu, Feng
4
Jeong, Miyoung
4
Karatepe, Osman M.
4
Kim, Seongseop
4
Radojevic, Tijana
4
So, Kevin Kam Fung
4
Sparks, Beverley
4
Stanic, Nenad
4
Stanisic, Nemanja
4
Teichert, Thorsten
4
Al-Ansi, Amr
3
Assaker, Guy
3
Berezan, Orie
3
Bilgihan, Anil
3
Chen, Po-Ju
3
Cheng, Mingming
3
Choi, Hyeyoon
3
Dabestani, Reza
3
Dortyol, Ibrahim Taylan
3
Fongsuwan, Wanno
3
Fu, Xiaoxiao
3
Gille, Claudia
3
Hwang, Jinsoo
3
Jani, Dev
3
more ...
less ...
Institution
All
U. S. Department of Agriculture
1
U. S. Department of Agriculture, Foreign Agricultural Service
1
Published in...
All
International journal of hospitality management
127
International journal of contemporary hospitality management
50
Journal of hospitality marketing & management
48
Journal of travel and tourism marketing
32
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
21
Tourism management perspectives : TMP
11
Journal of retailing and consumer services
10
The journal of services marketing
10
Journal of hospitality and tourism insights
9
International journal of leisure and tourism marketing : IJLTM
8
The service industries journal
8
Tourism analysis : an interdisciplinary tourism & hospitality journal
7
Journal for global business advancement : JGBA
5
Journal of business research : JBR
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
Total quality management & business excellence
5
Tourism and hospitality research : THR
5
Tourism review : the official journal of the AIEST
5
Administrative Sciences : open access journal
4
International journal of business and economics
4
International journal of services, economics and management
4
Journal of Islamic marketing
4
Services marketing quarterly
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism and hospitality research : the surrey quarterly review
4
Asia Pacific journal of marketing and logistics
3
Economic research
3
Enlightening tourism : ET ; a pathmaking journal
3
International journal of productivity and quality management : IJPQM
3
Inventi impact: service sector
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of revenue and pricing management
3
Journal of service management
3
Journal of vacation marketing
3
Journal of vacation marketing : an international journal
3
The Cornell hospitality quarterly
3
The IUP journal of marketing management : IJMM
3
Advances in e-business research (AEBR) book series
2
Advances in hospitality and leisure
2
more ...
less ...
Source
All
ECONIS (ZBW)
756
BASE
1
RePEc
1
Showing
1
-
10
of
758
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Emotional labour and its psychometric outcomes on the service providers of the hotel industry
Saini, Dipneet
;
Singh, Manjit
- In:
International journal of leisure and tourism marketing …
7
(
2020
)
1
,
pp. 44-66
Persistent link: https://www.econbiz.de/10012513427
Saved in:
2
Customer incivility and employees' outcomes in the hotel : testing the mediating role of emotional exhaustion
Alola, Uju Violet
;
Olugbade, Olusegun A.
;
Avci, Turgay
; …
- In:
Tourism management perspectives : TMP
29
(
2019
),
pp. 9-17
Persistent link: https://www.econbiz.de/10011998017
Saved in:
3
Emotional exhaustion and its consequences for hotel service quality : the critical role of workload and supervisor support
Grobelna, Aleksandra
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 395-418
Persistent link: https://www.econbiz.de/10012549261
Saved in:
4
Employee satisfaction in hotel industry : the case of Hotel Radan in Prolom Banja
Perić, Goran
;
Dramićanin, Sandra
;
Sančanin, Branislav
- In:
Bizinfo (Blace) : časopis iz oblasti ekonomije …
10
(
2019
)
2
,
pp. 25-41
Persistent link: https://www.econbiz.de/10012268826
Saved in:
5
The productive service employee : personality,
stress
, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
7
Sense of calling and career satisfaction of hotel frontline employees : mediation through knowledge sharing with organizational members
Lee, Kyoung-Joo
- In:
International journal of contemporary hospitality management
28
(
2016
)
2
,
pp. 346-365
Persistent link: https://www.econbiz.de/10011459840
Saved in:
8
Customer engagement in the hotel industry : perceptions of hotel staff and guests
Järvi, Henna
- In:
International journal of business innovation and research
18
(
2019
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
Saved in:
9
Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels
Hewagama, Gayani
;
Boxall, Peter F.
;
Cheung, Gordon
; …
- In:
International journal of hospitality management
81
(
2019
),
pp. 73-82
Persistent link: https://www.econbiz.de/10012128322
Saved in:
10
The relationships between national identity, hospitality, and satisfaction among foreign hotel guests
Ariffin, Ahmad Azmi M.
;
Nameghi, Ehsaneh Nejad Mohammad
; …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 778-793
Persistent link: https://www.econbiz.de/10011387055
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->