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~isPartOf:"Journal of service research : JSR"
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Dienstleistung
63
Services
63
Dienstleistungsqualität
35
Service quality
35
Dienstleistungssektor
31
Service industry
31
Consumer behaviour
25
Konsumentenverhalten
25
Beziehungsmarketing
23
Relationship marketing
23
Customer satisfaction
22
Kundenzufriedenheit
22
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17
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10
Kundenintegration
10
Betriebliche Wertschöpfung
9
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services
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Service-dominant logic
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8
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service design
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6
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service innovation
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Dienstleistungsmanagement
5
New product development
5
Produktentwicklung
5
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5
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Dienstleistungshandel
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73
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Antons, David
2
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2
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2
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2
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Services marketing quarterly
Journal of service research : JSR
SpringerLink / Bücher
127
The service industries journal
75
The journal of services marketing
69
Journal of business research : JBR
62
Journal of service management
59
Schriften zum Produktionsmanagement
57
Working Papers / eSocialSciences
41
MPRA Paper
38
FFB-Diskussionspapiere / Forschungsinstitut Freie Berufe, Universität Lüneburg
33
Industrial marketing management : the international journal for industrial and high-tech firms
31
FFB-Diskussionspapier
30
Post-Print / HAL
30
Springer eBook Collection
29
Research
28
Springer eBook Collection / Business and Economics
27
Journal of retailing and consumer services
25
Gabler Edition Wissenschaft
24
International journal of production economics
24
International journal of services technology and management
22
The journal of business & industrial marketing
22
Journal of service research
21
Schriften des Forschungsinstituts Freie Berufe
21
Working Paper
21
International journal of hospitality management
20
Working paper / National Bureau of Economic Research, Inc.
20
European review of service economics and management
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
International journal of services and operations management
19
Schriftenreihe innovatives Dienstleistungsmanagement
19
Service business
19
European journal of marketing : EJM
17
European journal of operational research : EJOR
17
Forum Dienstleistungsmanagement
17
OECD Trade Policy Papers
17
The science of service systems
17
Working paper
17
ADB Economics Working Paper Series
16
International Journal of Services, Economics and Management
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ECONIS (ZBW)
73
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1
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional
services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
2
Motivating customers to adhere to expert advice in professional
services
: a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
3
Diversification, branding, and performance of professional service firms
Castaldi, Carolina
;
Giarratana, Marco S.
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 353-364
Persistent link: https://www.econbiz.de/10011916521
Saved in:
4
How customer satisfaction affects employee satisfaction and retention in a professional
services
context
Frey, Regina Viola
;
Bayón, Tomás
;
Totzek, Dirk
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 503-517
Persistent link: https://www.econbiz.de/10010203516
Saved in:
5
International marketing of
services
and developing countries
Oyewole, Philemon
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 79-91
Persistent link: https://www.econbiz.de/10011859499
Saved in:
6
Contagious effects of customer misbehavior in access-based
services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
7
Customer engagement and loyalty : a comparative study between service contexts
Fernandes, Teresa
;
Esteves, Fabia
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 125-139
Persistent link: https://www.econbiz.de/10011486838
Saved in:
8
Value-added university
services
: the importance of on-campus recreational facilities
Fine, Monica B.
;
Clark, Melissa N.
;
Scheuer, Cara-Lynn
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 24-35
Persistent link: https://www.econbiz.de/10011452135
Saved in:
9
Localization and customer retention for franchise service systems
Bodey, Kelli L.
;
Shao, Wei
;
Ross, Mitchell
- In:
Services marketing quarterly
38
(
2017
)
2
,
pp. 100-114
Persistent link: https://www.econbiz.de/10011756682
Saved in:
10
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
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