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~person:"Stauss, Bernd"
~person:"Wirtz, Jochen"
~subject:"Service industry"
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Service industry
Dienstleistung
33
Services
14
Dienstleistungssektor
12
Marketing
9
Beziehungsmarketing
8
Dienstleistungsmanagement
8
Dienstleistungsqualität
8
Relationship marketing
8
Service management
8
Service quality
8
Customer service
7
Kundenservice
7
Theorie
7
Theory
7
Robot
6
Roboter
6
Management
5
Deutschland
4
Dienstleistungsmarketing
4
Economics
4
Germany
4
Kundenorientierung
4
Services marketing
4
Artificial intelligence
3
Aufsatzsammlung
3
Customer satisfaction
3
Disziplin <Wissenschaft>
3
Forschung
3
Internes Marketing
3
Kundenzufriedenheit
3
Künstliche Intelligenz
3
Research
3
Service robots
3
Servicepolitik
3
Unternehmen
3
AI
2
Automation
2
Automatisierung
2
Controlling
2
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5
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5
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3
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3
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3
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2
Aufsatzsammlung
2
Book section
2
Collection of articles of several authors
2
Sammelwerk
2
Bibliografie
1
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1
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1
Handbuch
1
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English
6
German
3
Author
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Stauss, Bernd
Wirtz, Jochen
Corsten, Hans
15
Edvardsson, Bo
11
Witell, Lars
11
Gustafsson, Anders
10
Gössinger, Ralf
10
Bruhn, Manfred
9
Kowalkowski, Christian
9
Gallouj, Fai͏̈z
8
Geishecker, Ingo
8
Görg, Holger
8
Huang, Ming-Hui
8
McColl-Kennedy, Janet R.
7
Jaakkola, Elina
6
Kindström, Daniel
6
Winkler, Deborah
6
Kristensson, Per
5
Maglio, Paul P.
5
Ostrom, Amy L.
5
Paluch, Stefanie
5
Polese, Francesco
5
Rubalcaba-Bermejo, Luis
5
Aas, Tor Helge
4
Berlingieri, Giuseppe
4
Brown, Stephen Walter
4
Carrubbo, Luca
4
Hydle, Katja Maria
4
Lahtinen, Henri
4
Marcolin, Luca
4
Mattoo, Aaditya
4
Miles, Ian D.
4
Ornelas, Emanuel
4
Parida, Vinit
4
Patrício, Lia
4
Rust, Roland T.
4
Anderson, Sidney
3
Atkins, Marc
3
Bitner, Mary Jo
3
Bonamy, Joël
3
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Wissenschaft & Praxis
2
A Research Agenda for Service Marketing
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Dienstleistungsmanagement : Jahrbuch
1
Forum Dienstleistungsmanagement
1
Gabler Wissenschaft & Praxis
1
The journal of business & industrial marketing
1
The journal of services marketing
1
The service industries journal
1
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ECONIS (ZBW)
8
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1
Retrospective: "culture shocks" in inter-cultural
service
encounters?
Stauss, Bernd
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 377-383
Persistent link: https://www.econbiz.de/10011615445
Saved in:
2
Dienstleistungsnetzwerke
Bruhn, Manfred
(
ed.
);
Stauss, Bernd
(
contributor
)
-
2003
-
1. Aufl.
im
Service
-Teil: Literatur-, Recherche-, Forschungs-, Praxis-
Service
; Adressenverzeichnisse …
Persistent link: https://www.econbiz.de/10001679448
Saved in:
3
Dienstleistungsinnovationen
Bruhn, Manfred
(
ed.
);
Stauss, Bernd
(
contributor
)
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001748040
Saved in:
4
Service
Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J.
(
ed.
);
Stauss, Bernd
(
honouree
); …
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
Saved in:
5
Digital
service
technologies,
service
robots, AI, and the strategic pathways to cost-effective
service
excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
6
Intelligent automation,
service
robots, and AI : the
service
revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
7
Putting the "
service
" into B2B marketing : key developments in
service
research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
8
Service
robots and their implications for
service
delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
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