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~isPartOf:"The journal of services marketing"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Beziehungsmarketing
311
Relationship marketing
311
Customer satisfaction
161
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161
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155
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The journal of services marketing
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
675
Journal of retailing and consumer services
599
Industrial marketing management : the international journal for industrial and high-tech firms
431
SpringerLink / Bücher
399
International journal of hospitality management
295
The journal of business & industrial marketing
205
The service industries journal
200
Journal of the Academy of Marketing Science
178
Journal of strategic marketing
166
Gabler Edition Wissenschaft
155
Journal of marketing
146
International journal of electronic customer relationship management : IJECRM
143
International journal of contemporary hospitality management
128
Journal of service research : JSR
121
Journal of travel and tourism marketing
119
Journal of hospitality marketing & management
118
The journal of product & brand management
114
Tourism management : research, policies, practice
113
Asia Pacific journal of marketing and logistics
110
Journal of service management
110
Journal of retailing
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
104
The journal of brand management : an international journal
102
European journal of marketing : EJM
101
Psychology & marketing
101
Marketing intelligence & planning
100
Journal of marketing management : MM
95
Springer eBook Collection / Business and Economics
91
Services marketing quarterly
90
Cogent business & management
87
Service business
86
The international journal of bank marketing : IJBM
85
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
82
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
81
Europäische Hochschulschriften / 5
78
Business horizons
74
Springer eBook Collection
73
Journal of financial services marketing : JFSM
72
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ECONIS (ZBW)
321
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1
Customer-dominant logic : foundations and implications
Heinonen, Kristina
;
Strandvik, Tore
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 472-484
Persistent link: https://www.econbiz.de/10011418348
Saved in:
2
Value creation : an internal customers’ perspective
Grace, Debra
;
Lo Iacono, Joseph
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 560-570
Persistent link: https://www.econbiz.de/10011418369
Saved in:
3
Studying customers' resource integration by service employees in interactional value co-creation
Plé, Loïc
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 153-164
Persistent link: https://www.econbiz.de/10011486995
Saved in:
4
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
5
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
6
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Saved in:
7
When social media met commerce : a model of perceived customer value in group-buying
Lee, Yong-Ki
;
Kim, Young
;
Chung, Namho
;
Ahn, Kwanghoon
; …
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 398-410
Persistent link: https://www.econbiz.de/10011615461
Saved in:
8
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming
;
Hsu, Meng-Hsiang
;
Lee, Yi-Jung
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
Saved in:
9
Applying FSE to enhance customer value by improving store image in different consumer groups
Fu, Hsin-Pin
;
Chang, Tien-Hsiang
;
Lin, Arthu
;
Lin, Sheng-Wei
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 481-500
Persistent link: https://www.econbiz.de/10011723707
Saved in:
10
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
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