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~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
24,799
Relationship marketing
24,799
Konsumentenverhalten
8,791
Consumer behaviour
8,788
Kundenzufriedenheit
5,340
Shareholder Value
4,680
Shareholder value
4,679
Service quality
3,884
Dienstleistungsqualität
3,883
Theorie
3,322
Theory
3,322
Deutschland
3,159
Germany
3,081
Kundenmanagement
2,548
Brand management
2,541
Markenführung
2,540
Kundenwert
2,514
Customer value
2,387
Lieferantenmanagement
2,237
Supplier relationship management
2,237
Social Web
2,020
Social web
2,020
Marketingmanagement
1,980
Marketing management
1,947
Markenimage
1,880
Brand image
1,876
Electronic Commerce
1,766
E-commerce
1,627
Online-Marketing
1,551
Corporate Governance
1,547
Corporate governance
1,532
Internet marketing
1,524
Kundenintegration
1,505
Customer integration
1,504
USA
1,457
United States
1,441
Vertrauen
1,362
Confidence
1,345
Einzelhandel
1,335
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Undetermined
2,428
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891
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Article
4,482
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857
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3
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4,222
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Graue Literatur
92
Non-commercial literature
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Arbeitspapier
58
Working Paper
58
Conference paper
41
Konferenzbeitrag
41
Case study
29
Fallstudie
29
Aufsatzsammlung
25
Collection of articles of several authors
25
Sammelwerk
25
Ratgeber
17
Guidebook
16
Lehrbuch
5
Reprint
5
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5
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4
Sammlung
4
Handbook
3
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3
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3
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2
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2
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Accompanied by computer file
1
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1
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1
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1
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1
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English
4,988
German
353
Undetermined
2
French
1
Italian
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Han, Heesup
32
Homburg, Christian
24
Mattila, Anna S.
20
Prentice, Catherine
20
Svensson, Göran
19
Gil Saura, Irene
17
Mittal, Vikas
14
Aksoy, Lerzan
13
Bilgihan, Anil
13
Hyun, Sunghyup Sean
13
Kim, Wansoo
13
Usman, Osly
13
Wong, IpKin Anthony
13
Klaus, Philipp
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Gustafsson, Anders
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Bruhn, Manfred
10
Keiningham, Timothy
10
Larivière, Bart
10
Stauss, Bernd
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
McColl-Kennedy, Janet R.
9
Park, Jungkun
9
Ringle, Christian M.
9
Roberts-Lombard, Mornay
9
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Springer Fachmedien Wiesbaden
6
Harvard Graduate School of Business Administration
2
Shaker Verlag
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
259
International journal of hospitality management
144
Journal of business research : JBR
138
The journal of services marketing
108
Journal of hospitality marketing & management
66
The service industries journal
65
Journal of travel and tourism marketing
59
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
52
Journal of service research : JSR
46
Cogent business & management
45
Service business
43
Services marketing quarterly
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
35
Journal of the Academy of Marketing Science
34
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
The TQM journal : the international review of organizational improvement
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
European journal of marketing : EJM
24
International journal of quality and service sciences
24
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of marketing
23
Journal of Asian finance, economics and business : JAFEB
22
Journal of retailing
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
The international review of retail, distribution and consumer research
21
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
Journal of service research
20
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Source
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ECONIS (ZBW)
5,338
BASE
2
RePEc
2
Showing
1
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10
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5,342
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1
The importance of focus for generating customer value
Breur, Tom
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
1
,
pp. 64-71
Persistent link: https://www.econbiz.de/10003458175
Saved in:
2
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Saved in:
3
Stock returns on customer satisfaction do beat the market : gauging the effectof a marketing intangible
Fornell, Claes
;
Morgeson, Forrest V., III.
;
Hult, G. …
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011591206
Saved in:
4
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
5
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
6
The CRM handbook : a business guide to customer relationship management
Dyché, Jill
-
2002
Persistent link: https://www.econbiz.de/10001578642
Saved in:
7
Die 150 besten Checklisten zum
Kundenmanagement
: Kundenanalyse und -bewertung ; Kundenprofile und Kaufverhalten ; Kundenbindung und Customer-Relationship-Management
Vom Hofe, Renate
-
2008
Persistent link: https://www.econbiz.de/10003597500
Saved in:
8
Customer relationship management : a global perspective
Raab, Gerhard
;
Ajami, Riad A.
;
Gargeya, Vidyaranya B.
; …
-
2008
Persistent link: https://www.econbiz.de/10003582985
Saved in:
9
On custom
Schlicht, Ekkehart
-
1992
Persistent link: https://www.econbiz.de/10000148766
Saved in:
10
To be or not to be (loyal) : is there a recipe for customer loyalty in the B2B context?
Russo, Ivan
;
Confete, Ilenia
;
Gligor, David M.
;
Autry, …
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 888-896
Persistent link: https://www.econbiz.de/10011436340
Saved in:
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