Narrow search
Showing 1 - 10 of 3,981
Cover Image
The service revolution and the transformation of marketing science
Rust, Roland T.; Huang, Ming-hui - In: Marketing science : the marketing journal of the … 33 (2014) 2, pp. 206-221
Persistent link: https://www.econbiz.de/10010358790
Cover Image
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei; Chon, Kaye - In: Journal of travel and tourism marketing 38 (2021) 9, pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Cover Image
The importance of service convenience and temporal personality for omnichannel customer equity and shopping behaviour
Park, Joonyong; Kim, Renee B. - In: International journal of electronic marketing and … 13 (2022) 4, pp. 443-465
Persistent link: https://www.econbiz.de/10014309990
Cover Image
Ertragssteigerungen durch Kundenzufriedenheit und Kundenbindung : Möglichkeiten und Grenzen am Beispiel eines Kreditinstituts
Daniel, Jonathan - 2001 - 1. [Aufl.]
Persistent link: https://www.econbiz.de/10001579783
Cover Image
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily; Melero-Polo, Iguácel; Sesé, F. Javier - In: Journal of service research 23 (2020) 2, pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Cover Image
Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach
Pothal, Lalit Kumar; Tripathy, Sushanta; Dash, Aishwarya - In: International journal of business excellence : IJBEX 28 (2022) 1, pp. 101-117
Persistent link: https://www.econbiz.de/10014234591
Cover Image
The impact of electronic service quality in creating customer value and loyalty
Sohail, M. Sadiq; Shaikh, Nassar M. - In: Journal for global business advancement : JGBA 2 (2009) 3, pp. 221-236
Persistent link: https://www.econbiz.de/10003904953
Cover Image
Learning and acting on customer information : a simulation-based demonstration on service allocations with offshore centers
Sun, Baohong; Li, Shibo - In: Journal of marketing research : JMR 48 (2011) 1, pp. 72-86
Persistent link: https://www.econbiz.de/10008858643
Cover Image
Customer perceived value and differences between customer's and firm's perception
Pandza, Irena; Vignali, Claudio - In: International journal of business and globalisation : IJBG 5 (2010) 4, pp. 436-450
Persistent link: https://www.econbiz.de/10008798323
Cover Image
Implementation and outcomes of customer value : a dyadic perspective
Chen, Shu-Ching; Quester, Pascale G. - In: The service industries journal 27 (2007) 5/6, pp. 779-794
Persistent link: https://www.econbiz.de/10003622971